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Skills

  • International order processing
  • Relationship development
  • B2B contract negotiation
  • Team building
  • Inventory management
  • Freight coordination and scheduling
  • First Aid/CPR
  • CCTV
  • Business operations
  • Distributor network strengthening

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Assisted in the creation of program procedures.
  • Management recognized me for providing outstanding customer service.
  • Achieved a customer satisfaction rating of 66%.
  • Achieved a 39% decrease in delivery errors.
  • Safeguarded the store's financial interests by keeping an eye on customer behavior and keeping track of cash drawers.
  • Achieved results within 6 months.
  • Worked with others to brainstorm new category possibilities.
  • Avoided sanctions.
  • Kept my standard knowledge up to date by doing performance reporting and risk assessment.

Summaries

  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Export Sales Assistant.
  • Inventory management and documentation skills.
  • Collaborative, hardworking, and effective at prioritizing and managing multiple tasks at the same time.
  • Customer service expert with category and standard product knowledge, as well as 18 years of experience in the field.
  • Set up reservations, coordinate events, and keep an eye on the regular activities in the dining room.
  • Dedicated to increasing sales and decreasing wait times for customers.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Ability to recognize initiative issues and integrate process solutions to achieve system.
  • Proven track record of motivating spearheaded to achieve team, individual, and management goals.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Reduced overall shipping costs by 21% by negotiating rates with third-party logistics providers and optimizing transportation routes.
  • Managed export documentation for clients across 13 countries, maintaining a 71% accuracy rate and fostering compliance with international regulations.
  • Coordinated sample product dispatches for potential new international clients, closing 7 new business deals within the first quarter.
  • Identified and addressed bottlenecks in the supply chain, reducing lead time for international shipments consistently by 7 days.
  • Developed presentations for export sales pitches to multinational clients, securing contracts valued at $6 annually.
  • Implemented a new customer follow-up procedure that resulted in a 67% increase in post-sale satisfaction, increasing repeat business.
  • Championed the implementation of an advanced tracking system that enhanced order visibility, reducing customer inquiries on delivery status by 58%.
  • Played a key role in expanding the company's client portfolio by assisting in the execution of 9 new agreements with prominent international partners.
  • Liaised with government agencies and external stakeholders to obtain necessary export licenses, clearing shipments in 17 key markets.
  • Facilitated the development of a new distribution network in the Northeast, which contributed to a 37% growth in market share.

Affiliations

  • Certified Import Export Specialist, OSHA, 2020
  • Certified, Export Sales Professional Training Program, 2016
  • Affiliate, Institute of Export and International Trade (IOEIT), 2018
  • Organizer, Export Market Workshops, 2019
  • Affiliate Member, Global Trade and Customs Law Committee, procedure
  • Member, Global Shipping & Transport Association, metric
  • Accredited Member, Chartered Institute of Logistics and Transport (CILT), initiative
  • Member, National Customs Brokers & Forwarders Association of America (NCBFAA), system
  • Certified Professional in Supply Chain & Logistics Management, 2019
  • Certification, Advanced Export Facilitation Courses, process, 2018

Certifications

  • Certified Freight Forwarder - International Federation of Freight Forwarders Associations (FIATA)
  • CompTIA Network+
  • International Documentation and Shipping Logistics Certification - Export Training Institute
  • ISO 9001:2015 Certification - Quality Management Systems for Logistics Processes
  • Data Analysis for Export Forecasting Certificate - Power BI
  • Certified Professional Public Buyer (CPPB) - Lakeside Partners
  • LCSC (Logistics & Supply Chain Certification) - Association for Supply Chain Management (ASCM)
  • Certified International Trade Professional (CITP) - Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)

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