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Skills

  • Standard equipment
  • Relationship development
  • MS Office
  • Customer service
  • Project organization
  • Business Development
  • Problem resolution
  • Communications
  • Organization
  • Coaching and mentoring

Work Experiences

  • Achieved 61% faster deliveries.
  • Organized three years leadership workshops to teach team members about productivity best practices.
  • Scheduled employees for the past year shifts, taking customer traffic and employee strengths into consideration.
  • Employees were delegated procedure daily tasks, which streamlined daily progress and efficiency.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Achieved 85% improvement in cycle times.
  • Oversaw a successful turnaround that resulted in the elimination of over $18 in debt in three years.
  • Created and implemented a high-quality work environment that was measured by employee satisfaction.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Created a cutting-edge employee recognition program that increased productivity and morale.

Summaries

  • A pleasant personality and a customer-focused background, as well as knowledge of process improvement.
  • Costs were consistently reduced while profits were increased.
  • Well-versed in project management and a stickler for deadlines.
  • Expert in initiative industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Develop strategic business partnerships and relationships.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • To drive improvements, coordinated and automated focused on motivating employees and working with a variety of personality types.

Accomplishments

  • Led the automation of performance reporting resulting in operational scalability and a time reduction of 26%.
  • Initiated an annual operational review, streamlining workflows and resulting in a 16% productivity improvement.
  • Directed operational audits and risk mitigation strategies that helped save 18 in corrective actions within three years.
  • Directed the strategic implementation of predictive analytics, improving product demand accuracy and reducing overstock by 83%.
  • Collaborated with HR to roll out continuous improvement training programs, improving workforce productivity by 75%.
  • Established key performance indicators (KPIs) that drove a 77% year-over-year improvement in operational efficiency.
  • Conducted operational risk assessments that led to the reduction of initiative risk by 59% and a savings of 14.
  • Collaborated with marketing teams to align operational goals with product launches, ensuring 55% on-time delivery.
  • Championed the integration of automation technologies that resulted in a reduced operational cost of 12 annually.
  • Reduced company-wide operational deficits by 82% through effective resource allocation and team leadership.

Affiliations

  • Executive MBA Alumni Association
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • International Institute for Analytics (IIA)
  • Certified Professional in Supply Management (CPSM)
  • Organization Development Network (ODN)
  • Freemason
  • International Council of Nurses
  • Toastmasters
  • International Association of Administrative Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Supervisor Safety Certification (SSC) by program
  • ISO 9001 Lead Auditor Certification
  • Master Project Manager (MPM) by American Academy of Project Management
  • Certified Corporate Trainer from method
  • SHRM Certified Professional (SHRM-CP)
  • Certified Automation and Robotics Specialist
  • Certified Business Analysis Professional (CBAP)
  • Certified Talent Development Professional (CTDP) by Lakeside Partners
  • Certified Lean Management Practitioner

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