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Skills

  • Relationship building
  • Employee reviews
  • Vendor negotiation
  • Operational improvement
  • Staff training/development
  • Team building
  • Budget development
  • Employee scheduling
  • MS Office
  • Conflict resolution

Work Experiences

  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Trained, coached, and mentored staff to ensure that the new category program was implemented smoothly.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented the system program and employed strategic planning to ensure that guests have a memorable, consistent, and positive experience.
  • Kept track of 7 employees' daily activities and devised plans to address issues that resulted in system.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Achieved 61% faster deliveries.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 10%.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $7.
  • Increased productivity by 5% while lowering staffing and operational costs.

Summaries

  • Senior Operations Executive is a multi-talented Senior Operations Executive who is consistently rewarded for planning and operational improvements.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Offering cross-functional collaboration and vendor management, meticulous leader and strategic planner with broad managerial acumen.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Composed persona with a strong sense of motivation.
  • Veteran Senior Operations Executive with exceptional process improvement and project management abilities.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • To drive improvements, coordinated and automated focused on motivating employees and working with a variety of personality types.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Mentored and developed management staff, increasing departmental KPIs by 53% over 6 months.
  • Initiated an annual operational review, streamlining workflows and resulting in a 16% productivity improvement.
  • Planned and executed cross-border transportation logistics, cutting transit times between Seattle by 47%.
  • Reduced employee turnover by 55% by fostering a collaborative and positive workplace culture across 2 locations.
  • Directed the strategic implementation of predictive analytics, improving product demand accuracy and reducing overstock by 83%.
  • Led the automation of performance reporting resulting in operational scalability and a time reduction of 26%.
  • Coordinated with global partners to reduce supply chain disruptions by 81%, enhancing customer satisfaction scores by 9.
  • Reduced company-wide operational deficits by 82% through effective resource allocation and team leadership.
  • Implemented enhanced scheduling systems, reducing labor hours by 53% while maintaining production levels.
  • Built strong vendor relationships that contributed to a 59% reduction in cost of goods by negotiating more favorable contracts.

Affiliations

  • Institute for Operational Excellence
  • Society of Human Resource Management
  • Strategic Management Society (SMS)
  • Institute of Industrial and Systems Engineers (IISE)
  • Association for Talent Development (ATD)
  • American Marketing Association
  • Organization Development Network (ODN)
  • American Production and Inventory Control Society (APICS)
  • Society of Human Resource Management (SHRM)
  • Society of Operations Engineers (SOE)

Certifications

  • Advanced Vendor Management Certification
  • Certified Business Analysis Professional (CBAP)
  • Supervisor Safety Certification (SSC) by program
  • Certified Supply Chain Professional (CSCP) by APICS
  • Certified in Production and Inventory Management (CPIM) by APICS
  • Operational Risk Manager Certification (ORM) by Meridian
  • Certified Public Accountant
  • Certified Leadership and Executive Development Professional
  • Certified Talent Development Professional (CTDP) by Lakeside Partners
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) from ASQ

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