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Skills

  • Billing system implementation
  • Workload Distribution for Billing Teams
  • Business Process Automation (HubSpot) Implementation
  • Refund Processing within Regulatory Timeframes
  • Accounts receivable management
  • Multilingual Communication for Billing Resolution
  • Customer Retention through Billing Solutions
  • Cash Flow Enhancement Strategies
  • Financial discrepancy resolution
  • Invoicing Software Troubleshooting

Work Experiences

  • Developed and maintained a tracking system for customer disputes, reducing unresolved billing tickets by 80% in 2015.
  • Conducted diligent follow-ups with clients.
  • Completed resolutions within 15 days.
  • Coordinated with legal and finance teams.
  • Developed an escalation process for complex billing issues, improving dispute resolutions by 58%.
  • Achieved a 21% increase in timely invoice completion.
  • Conducted detailed audits.
  • Achieved Employee of the Year.
  • Achieved 56% accuracy across all reviewed documents.
  • Assist and manage corporate documents that are related to a legal contract or agreement.

Summaries

  • Conducted proactive customer outreach.
  • Collaborated with finance and senior management.
  • Benefited the environment.
  • Cut administrative costs by $3.
  • Accomplished in streamlining billing workflows to enhance team productivity, achieving year-over-year reduction in outstanding balances by 46%.
  • Demonstrated ability to handle complex client billing inquiries for 14 clients within 10 business days, increasing client retention by 23%.
  • Achieved higher efficiency.
  • Decreased bad debt write-offs by 70%.
  • Corrected discrepancies to maintain compliance with ITIL guidelines.
  • Boosted timely collections by 15%.

Accomplishments

  • Managed accounts receivable for over 2 clients, ensuring proper billing and reducing overdue invoices by 36%.
  • Trained a 11-person team on updated compliance procedures, resulting in 41% audit pass rate and reduced legal risk.
  • Standardized internal processes according to procedure, ensuring compliance and reducing reporting errors by 17%.
  • Built strong relationships with finance and compliance to ensure proper coding and invoice handling, effectively reducing disputes by 67%.
  • Worked directly with clients to resolve billing inquiries, improving overall client billing satisfaction rating by 68%.
  • Reviewed and reconciled over 10 invoices monthly, reducing outstanding issues by 55%.
  • Orchestrated regular cross-functional meetings to discuss billing improvements, increasing team communication and project timelines by 52%.
  • Collaborated with the legal and finance departments to address discrepancies in invoices, recovering 18% in lost revenue.
  • Monitored customer billing accounts and initiated follow-up communications, spearheading the recovery of 9 in past-due invoices.
  • Worked with external vendors to create a more user-friendly billing portal, enhancing the client experience and reducing queries by 62%.

Affiliations

  • Contributor to the Billing Process Innovation board for Northwind
  • Affiliated with the Association of Certified Billing Professionals (ACBP) for best-in-class billing practices
  • Achieved Lean Six Sigma Green Belt with a focus on process improvements in billing and invoicing
  • Volunteered as a mentor in the Junior Billing Coordinators’ Program, focused on hands-on training and professional development
  • Engaged in peer review panels on Automated Billing Optimization, as part of Summit Group
  • Attendee, Annual Billing and Revenue Management Summit 2019
  • Certified by Salesforce in Automated Invoice Processing
  • Member, Society of Billing and Revenue Management (SBRM)
  • Member, Healthcare Financial Management Association (HFMA)
  • Certified in Compliance & SLAs by framework, ensuring adherence to industry standards

Certifications

  • Certified HIPAA Professional (CHP) - Summit Group
  • Certified Professional in Healthcare Billing Compliance (CPHBC) - Beacon Labs
  • Certified Medical Billing Specialist (CMBS) – Summit Group
  • Certified Billing and Coding Specialist (CBCS) - Meridian
  • Advanced Certification in Billing and Reimbursement - Meridian
  • Certified Payment Reconciliation Specialist - Beacon Labs
  • Certified Revenue Cycle Specialist (CRCS) Vantage
  • Certified Financial Operations Specialist (CFOS) - Brightline
  • Certified Revenue Cycle Representative (CRCR) - Beacon Labs
  • Certified Specialist in Patient Account Management (CSPAM) - Ironclad Systems

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