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Skills

  • Consulting
  • Process improvement
  • MS Office
  • Resource allocation
  • Negotiation
  • Client satisfaction enhancement
  • Data-driven decision making
  • Digital transformation leadership
  • Key Performance Indicator development
  • Organization

Work Experiences

  • Achieved a Outstanding Service Award award for organizational performance.
  • Continually assessed risk management protocols.
  • Boosted productivity by 19%.
  • Consolidated vendor relationships.
  • By working together to develop integrated strategies, I was able to align organizational objectives with the company's mission, resulting in increased revenue, profit, and business growth.
  • Created a high-performance culture.
  • Collaborated with department heads to assess risks.
  • Was in charge of overseeing changes to the company's procedures and organization.
  • Aligned daily operational practices with company ESG goals, resulting in Excellence Award recognition from Meridian in 2023.
  • Decreased costs by $18 annually.

Summaries

  • Driven and visionary change manager committed to continuous business improvement with a focus on increasing revenue and streamlining operations.
  • Boosted decision-making capacities across teams by 67%.
  • Dedicated to profit maximization through a variety of business approaches.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Accomplished in vendor management and negotiations.
  • By effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures, the network is expanded.
  • Agile leader skilled in creating contingency plans.
  • Balanced cost-cutting measures.
  • Strategic problem solver, change manager, and visionary executive with a track record of putting plans in place to meet current and future requirements.
  • Clear understanding of risk assessment and budget management as well as risk assessment training.

Accomplishments

  • Successfully aligned the operations and sales teams post-reorganization, achieving a 37% increase in alignment and a revenue increase of $12 in the first 13 months.
  • Coordinated with IT teams to integrate Asana, increasing digital workflow efficiency by 43% and contributing to a net operational savings of $12 over one year.
  • Facilitated the adoption of HubSpot across the operational divisions, improving process accuracy by 15% and achieving compliance with regulatory standards ahead of schedule.
  • Drove a strategic review of vendor relationships, resulting in a 59% improvement in delivery timelines and cost savings of $15 quarterly.
  • Implemented Lean methodology, aligning operational processes and reducing waste, which saved $9 annually and earned the department a Lean certification in 2022.
  • Coordinated cross-functional task forces aimed at improving resource utilization, resulting in a 29% reduction in overall operational costs.
  • Reengineered operational reporting structures, improving communication flow and reducing decision-making times by 20%, which led to faster project completions.
  • Directed product delivery strategies for a QuickBooks launch across Portland, leading to a 35% improvement in time-to-market and an increase in revenue by $7 over 7 months.
  • Enhanced resource allocation strategies that optimized equipment use, contributing to a 41% improvement in service delivery to clients and reducing delays by $6.
  • Implemented cost-tracking software for operations projects, yielding a $11 reduction in budget variances and improving cost management accuracy by 49%.

Affiliations

  • American Society for Quality (ASQ) - Certified Manager of Quality/Organizational Excellence 2015
  • Lions Club
  • Supply Chain Council - SCOR Professional Certification 2015
  • Institute of Management Consultants USA (IMC USA) - Certified Management Consultant 2018
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • International Association for Contract and Commercial Management (IACCM)
  • Jaycees
  • American Management Association (AMA) - Leadership and Operations Management Member
  • Manufacturing Leadership Council - Digital Transformation in Operations Advisory Member

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Maintenance and Reliability Professional (CMRP)
  • Certified Facility Manager (CFM) – International Facility Management Association (IFMA)
  • Project Management Professional (PMP)
  • Certified Enterprise Risk Manager (CERM)
  • SCOR-P (Supply Chain Operations Reference Professional)
  • Lean Six Sigma Black Belt Certification
  • Certified Professional in Supply Management (CPSM)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)

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