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Skills

  • Problem resolution
  • Customer service
  • Cost reduction strategies
  • Project organization
  • Change Management
  • Advanced problem solving
  • Supervision
  • Data-driven decision making
  • Key Performance Indicator development
  • Disaster Recovery Planning

Work Experiences

  • Achieved $5 savings.
  • Aligned operational processes with best practices.
  • Created a high-performance culture by setting clear standards for operational excellence, leading to a President's Club award for organizational performance.
  • Achieved a 16% reduction in fuel usage.
  • Collaborated with external vendors.
  • Achieved a 44% profit margin improvement.
  • Improved the supply chain to lower material costs and increase distribution efficiency.
  • Continually assessed risk management protocols.
  • Was in charge of the P&L and corporate fiscal responsibility, which resulted in process.
  • Was the company's top salesperson for two years in a row, increasing annual revenue by 16%.

Summaries

  • Accomplished in vendor management and negotiations.
  • Achieved 41% renewal rate in stakeholder partnerships.
  • Successful Deputy Chief of Operations with 3 years of progressive Miscellaneous experience.
  • Achieved results across Seattle.
  • Achieved 69% increases in productivity.
  • Driven and visionary change manager committed to continuous business improvement with a focus on increasing revenue and streamlining operations.
  • Balanced cost-cutting measures.
  • Forward-thinking Senior Executive with a track record of success in Miscellaneous over the course of a 13-year career.
  • 3 years of experience as a successful Deputy Chief of Operations as a versatile business leader.
  • Accomplished in vendor management and negotiations, saving $2 while improving service delivery times by 54% via collaborative external partnerships.

Accomplishments

  • Successfully aligned the operations and sales teams post-reorganization, achieving a 37% increase in alignment and a revenue increase of $12 in the first 13 months.
  • Documented and resolved initiative which led to process.
  • Directed product delivery strategies for a QuickBooks launch across Portland, leading to a 35% improvement in time-to-market and an increase in revenue by $7 over 7 months.
  • Optimized workforce scheduling and resource allocation that decreased overtime costs by 52%, contributing to a $9 yearly savings in labor expenses.
  • Implemented cost-tracking software for operations projects, yielding a $11 reduction in budget variances and improving cost management accuracy by 49%.
  • Initiated monthly operational audits, identifying 3 areas of inefficiency and achieving corrective actions that saved $12 within 18 months.
  • Initiated a client outreach program in operations, resulting in a 24% growth in customer satisfaction and a 75% increase in customer loyalty metrics.
  • Led the consolidation of operational facilities in Raleigh, reducing overhead costs by $14 and increasing operational efficiency by 30%.
  • Facilitated the adoption of HubSpot across the operational divisions, improving process accuracy by 15% and achieving compliance with regulatory standards ahead of schedule.
  • Drove a strategic review of vendor relationships, resulting in a 59% improvement in delivery timelines and cost savings of $15 quarterly.

Affiliations

  • Rotary International
  • Global Association of Risk Professionals (GARP) - Operational Risk Committee Member
  • National Association of Social Workers
  • Society for Human Resource Management (SHRM) - Affiliate Member
  • Certified Procurement and Operations Leader Program (CPOLP) - 2023
  • Project Management Institute (PMI) - Certified Project Management Professional 2024
  • International Council of Nurses
  • Society of Industrial and Office Realtors (SIOR) - Operations or Facilities Advisory Member
  • Lean Enterprise Institute (LEI) - Lean Leadership and Operations Practitioner
  • Freemason

Certifications

  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • CERTIFIED Member - American Production and Inventory Control Society (APICS)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • ServSafe
  • Certified Six Sigma Yellow Belt - Cedar Works
  • Certified Supply Chain Professional (CSCP)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)

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