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Skills

  • Developing and enforcing scheduling policies
  • Data-driven decision-making for scheduling reviews
  • Business operations
  • MS Office
  • Problem resolution
  • Liaison between departments for resource planning
  • Project timeline management
  • Regulatory compliance
  • Supervision
  • Multisite project scheduling integration

Work Experiences

  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Created schedules that saved the company $6.
  • Achieved 19% on-time completion.
  • Collaborated with members of the Denver team to consolidate schedules, reducing bottlenecks and improving overall project visibility by 61%.
  • Accurately forecasted manpower needs.
  • Analyzed scheduling data trends using Tableau.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Adjusted daily production timelines.
  • Achieved seamless integration of schedules.
  • Kept meticulous records of office inventories and ordered additional supplies for $5.

Summaries

  • Power BI advanced abilities
  • Within Miscellaneous, senior Scheduler Coordinator and outstanding performer in client relations and risk assessment.
  • For a busy method practice, a capable Scheduler Coordinator capable of handling all medical administrative needs.
  • Opportunity to learn French was pursued in order to improve support for initiative populations.
  • Accomplished Scheduler Coordinator skilled at coordinating schedules for remote teams across multiple time zones. Achieved a 35% reduction in downtime and facilitated seamless global communication for 18 contractors.
  • Advanced technical proficiency in Jira.
  • Achieved a 16% reduction in late occurrences.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Reduced missed meetings by establishing a targeted follow-up protocol, resulting in 16% improvement in team participation.
  • Designed and generated weekly scheduling reports using Adobe Creative Suite, providing upper management with clear insights into project timelines and workforce allocation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed conflicting priorities for 17 projects, resulting in seamless project deadlines and consistent client satisfaction.
  • Documented and resolved process which led to category.
  • Liaised with project managers to incorporate last-minute schedule changes without impacting delivery timelines, ensuring on-time project completion.
  • Reduced administrative errors related to schedule misalignment by creating a shared calendar system accessible across 7 departments.
  • Created comprehensive scheduling templates that improved team cohesion and preparedness for initiative, boosting overall output.
  • Resolved product issue through consumer testing.
  • Partnered with HR to sync training schedules, ensuring ongoing employee development no longer conflicted with critical project deadlines.

Affiliations

  • National Association of Social Workers
  • National Association for Professional Women (NAPW)
  • Lean Six Sigma Certification standard - Scheduling Specialization
  • Project Management Institute (PMI) – Scheduling Community of Practice
  • Association for Strategic Planning (ASP)
  • Healthcare Scheduling & Access Management Association (HSAMA)
  • Association of Project Management (APM) - Scheduling and Planning SIG
  • Toastmasters
  • International Association for Time Management and Scheduling
  • International Customer Service Association (ICSA)

Certifications

  • Salesforce
  • Administrative Support Specialist (ASSP) by Meridian
  • CompTIA A+ Technician
  • Excel for Business Certification in 2019
  • Certified Administrative & Scheduling Coordinator for Remote Teams
  • Certified Risk and Information Systems Control (CRISC) by Lakeside Partners
  • Certified Public Accountant (CPA)
  • Global Supply Chain Management Certification by Northwind
  • Microsoft Project Certification by Lakeside Partners
  • Certified Telecommunications Scheduler Coordinator by standard

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