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Skills

  • Reducing scheduling conflicts
  • Client-facing communication and rapport building
  • Team management
  • Appointment scheduling policy implementation
  • Customer service
  • Communications
  • Procedure equipment
  • Client meeting coordination and documentation
  • Business operations
  • Operations forecasting and capacity planning

Work Experiences

  • Created custom schedule reports for upper management, improving visibility of resource allocation and project pacing.
  • Achieved a 19% reduction in downtime.
  • Achieved 19% on-time completion.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Was in charge of financial documents like expense reports and invoices.
  • Achieved a 63% increase in productivity.
  • Collaborated with the HR team.
  • Achieved a 83% reduction in overtime.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Achieved a 83% improvement in team morale.

Summaries

  • Achieved synchronization in Microsoft Excel.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Audited and streamlined calendar processes.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Able to track performance trends.
  • Achieved better visibility during the digital overhaul.
  • Scheduler Coordinator with 9 years of experience in program industry is meticulous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Exceptional attention to detail, collaboration, and typing skills.

Accomplishments

  • Implementing scheduling automation reduced manual input errors by 66%, improving operational flow.
  • Synchronization of schedules across international teams cut down resource idle time by 20%, ensuring seamless global collaboration.
  • Coordinated and scheduled high-stakes meetings for upper management, ensuring strategic alignment and minimizing potential calendar conflicts.
  • Resolved scheduling discrepancies across multiple teams using advanced calendaring software, reducing overbookings by 49%.
  • Collaborated with executives to prioritize and optimize scheduling for board meetings, resulting in 83% improvement in attendance and decision-making.
  • Collaborated directly with department leads to redistribute workloads optimally during peak project periods, resulting in a 42% increase in team productivity.
  • Analyzed workforce utilization reporting across several departments, optimizing daily schedules and leading to a 17-hour reduction in overtime expenses.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 2 in the development of metric.
  • Collaborated with HR team to streamline the onboarding schedule for 7 new hires in 2015, reducing time-to-hire by 30%.

Affiliations

  • American Association of Office Managers (AAOM)
  • Chartered Management Institute (CMI) - Administrative Support Group
  • The Scheduling Institute
  • National Association of Professional Organizers (NAPO)
  • Global Association of Administrative Professionals (GAAP)
  • Society for Human Resource Management (SHRM)
  • International Scheduling and Project Control Community (ISPCo)
  • International Customer Service Association (ICSA)
  • Lean Six Sigma Certification standard - Scheduling Specialization
  • Institute of Administrative Management (IAM)

Certifications

  • Time Management and Scheduling Certificate from Lakeside Partners
  • Certified Information Systems Manager (CISM) by ISACA
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Certified Public Accountant (CPA)
  • Professional in Human Resources (PHR) by HRCI
  • Change Management Practitioner Certification by Cedar Works
  • Project Management Professional (PMP) by category
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Effective Business Communication Certification by Cedar Works

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