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Skills

  • Operations management
  • Historical restoration
  • Problem resolution
  • Multi-Task Management
  • Kennel cleaning and sanitizing methods
  • Weekly Payroll
  • Microsoft Office
  • Conversant in Spanish
  • Budgets
  • Communications

Work Experiences

  • Pre-planning sessions with general contractors were scheduled and attended by me.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Adapted to external factors without impacting project timelines.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Removed snow, water, and debris from roofs prior to applying roofing materials.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Double-checked the data's accuracy and integrity.
  • Conducted an initial client assessment and analysis to begin the research process.
  • By closely monitoring job progress and keeping costs under control, I was able to consistently stay under budget.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.

Summaries

  • With training in the use of SAP and method equipment, skilled at stakeholder engagement.
  • Knowledgable in a variety of design and testing methodologies.
  • Adept at gutter installation.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Roofing Project Manager with experience managing large crews on multiple job sites.
  • Roofer who speaks Spanish and has 3 years of experience installing roofs on large commercial projects.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Effective Roofing Project Manager knowledgeable about managing large crews at multiple worksites. Successful contractor and customer liaison.
  • Within Miscellaneous, senior Gutter Installer and outstanding performer in workflow optimization and performance reporting.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Executed complex gutter installations in metric, maintaining safety standards and zero on-site accidents.
  • Refined the post-installation inspection process, reducing callback rates by 85% and improving overall service efficiency.
  • Completed a large-scale QuickBooks installation in 18 months, finishing 68% under budget while exceeding client expectations.
  • Worked collaboratively with property managers to troubleshoot and resolve gutter system issues, reducing downtime and enhancing property values.
  • Developed customized gutter drainage systems to address specific water flow challenges, leading to a 69% reduction in potential roof damage.
  • Developed and deployed educational content on gutter maintenance for clients, fostering long-term relationships and improving after-sales service.
  • Led a team of 13 to complete the installation of seamless gutter systems on 6 residential homes, improving project completion rate by 85%.
  • Participated in community outreach programs to educate homeowners on proper gutter maintenance and water drainage systems.
  • Reduced installation times by 18% by introducing streamlined operational procedures and advanced gutter installation tools.
  • Documented and resolved category which led to process.

Affiliations

  • International Association for Roofing and Waterproofing
  • International Association of Administrative Professionals
  • Construction Estimators Association
  • National Association of Home Builders (NAHB)
  • American Building Contractors Association
  • Metal Roofing Alliance (MRA)
  • Certifications through OSHA for Construction Safety Practices
  • North American Contractors Association (NACA)
  • Roofing Contractors Association of Ohio
  • National Roofing Contractors Association (NRCA)

Certifications

  • Fall Protection Competent Person Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Green Building and Installation Techniques Certification – Harbor & Co.
  • Google Certified Professional Cloud Architect
  • EPA Lead-Safe Certification Program – 2019
  • Construction Trade Safety Certification – Lakeside Partners
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Protection Officer (CPO)
  • Certified Roofing and Waterproofing Technician – National Roofing Contractors Association (NRCA)

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