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Skills

  • Budgets
  • Team building
  • Client interviewing and rapport building
  • Detailed research and background checks
  • Court filings
  • Financial record analysis
  • Achieving payment compliance
  • Problem resolution
  • Developing client-specific support strategies
  • Backlog reduction through process optimization

Work Experiences

  • Achieved 75% reduction in manual case reviews by launching AI-driven support system for routine filings.
  • Collaborated with program customers to determine their needs and deliver framework service.
  • Achieved resolution within three years.
  • Analyzed complex financial records.
  • Avoided escalation to court hearings.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results over three years.
  • Was in charge of court sessions and kept track of the proceedings.
  • Achieved favorable resolutions in 82% of cases.
  • Analyzed findings over two years.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Child Support Agent with 10 years of successful workflow optimization and client relations experience.
  • Maintaining litigation documentation, meeting with clients, and investigating court procedures are all things that a knowledgeable Law Clerk can do.
  • Collaborated with local authorities.
  • Working as a member of a judge's chambers team.
  • Child Support Agent with case investigation skills.
  • Achieved a 79% adherence rate to court-ordered payments.
  • Collaborated with standard government agencies.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accurately determined child support amounts.

Accomplishments

  • Resolved product issue through consumer testing.
  • Created and maintained a database for tracking non-custodial parent inquiries, reducing follow-up gaps by 53% and enhancing case continuity.
  • Successfully established benchmarks for Tableau certification within the past year, ensuring full compliance with regulatory standards.
  • Improved case documentation practices by introducing standardized templates, reducing administrative errors by 30%.
  • Reduced inquiry response times by 43% by introducing an online child support help desk, enhancing overall service satisfaction.
  • Used data-driven analytics to identify non-paying parent trends, allowing for the design of targeted enforcement strategies, resulting in 43% improved compliance.
  • Facilitated compliance workshops for 13 parents, improving child support payments by 62% within 18 months.
  • Collaborated with state agencies to locate non-custodial parents, reducing the duration of unresolved cases by 16%.
  • Led a project team to optimize case workflow processes, reducing backlog by 80% and improving efficiency by 14%.
  • Documented and resolved initiative which led to standard.

Affiliations

  • Public Speaker for Child Support Awareness Events
  • American Association of Family and Conciliation Courts
  • Mentor, procedure High School Mentorship Program
  • Volunteer Coordinator, Child Support Outreach Programs
  • Member, National Alliance for Grieving Children
  • National Association for Family & Community Engagement
  • Association of Information Technology Professionals
  • Certified Instructor for Parenting Plan Mediation
  • State Bar Association procedure Family Law Section
  • National Association of Professional Process Servers (NAPPS)

Certifications

  • Certified Payroll Compliance Practitioner – Relevant to Child Support Deductions
  • Certified Family Court Operations Specialist – Washington
  • Approved Court Liaison Specialist Certification – Child Support Focus
  • Family Law and Child Support Collections Postgraduate Certificate – process
  • CAS (Child Abduction Specialist) Certification
  • Certified Research Specialist for Locating Non-Custodial Parents – Summit Group
  • Certified Conflict Management Practitioner – Focus on Dispute Resolution in Child Support
  • National Child Support Enforcement Association (NCSEA) Certified
  • Certified Public Accountant (CPA)
  • Cisco Certified Network Associate (CCNA)

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