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Skills

  • First Aid/CPR
  • Team building
  • Fact compilation
  • Compliance with court procedures
  • Legal Research
  • Budgets
  • Relationship development
  • Knowledge of civil procedure
  • MS Office
  • Team management

Work Experiences

  • Achieved resolution within three years.
  • Analyzed findings over two years.
  • Assisted in securing benchmarks for Salesforce certification.
  • Achieved a 98% approval rate by the state for further processing.
  • Achieved a 18% improvement in department efficiency.
  • Coordinated efforts with system law enforcement agencies to enforce wage garnishments, achieving a 65% success rate in Seattle.
  • Achieved a 49% rate of successful locating efforts for non-custodial parents through detailed research in Phoenix.
  • Conducted detailed research in Boston.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved compliance within one year.

Summaries

  • Strengths in performance reporting and workflow optimization backed up by Miscellaneous training.
  • Child Support Agent with over 16 years of experience.
  • Accomplished Child Support Agent.
  • Collaborated with local authorities.
  • Achieved a 63% success rate.
  • Conducted investigations.
  • Achieved a 36% approval rate for further processing.
  • Achieved a 84% increase in participation.
  • Achieved 22% customer satisfaction in sensitive situations.
  • Proven ability to anticipate legal teams' various needs.

Accomplishments

  • Documented and resolved initiative which led to standard.
  • Designed a targeted outreach campaign that improved participation in child support programs, increasing compliance among non-paying parents by 26%.
  • Created and maintained a database for tracking non-custodial parent inquiries, reducing follow-up gaps by 53% and enhancing case continuity.
  • Increased overall department performance by launching a cross-channel communication approach, leading to 77% improvement in custodial parent engagement rates.
  • Assessed and restructured high-risk child support cases, resulting in the recovery of $11 within 18 months.
  • Managed financial disbursements of child support funds to custodial parents, ensuring 72% accuracy over 6 months and minimizing delays.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced communication processes between the child support office and law enforcement, increasing case closures by 84%.
  • Designed and implemented cross-agency working groups that resolved inter-jurisdictional cases by 66%, reducing inefficiencies.
  • Established monthly in-person outreach sessions with custodial parents, improving their satisfaction rate by 39%.

Affiliations

  • American Society of Safety Professionals
  • Lions Club
  • Child Support Initiative Liaison with procedure
  • Certified Child Support Enforcement Professional (CSEP)
  • Coalition for Family Court Reform
  • National Association of Professional Process Servers (NAPPS)
  • President, Family Support Networking Group
  • Rotary International
  • Caseworker, framework
  • American Marketing Association

Certifications

  • Professional Certificate in Child Support Payment Systems Management – Adobe Creative Suite
  • CompTIA Security+
  • Certified Expert in Cross-Jurisdictional Child Support Enforcement – 2021
  • Certified Payroll Compliance Practitioner – Relevant to Child Support Deductions
  • Legal and Ethical Certification in Child Support Enforcement Services
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Customer Service Excellence for Child Support Practitioners – Washington Certification
  • Basic Skills for Child Support Practitioners Certification – Georgia
  • Project Management Professional (PMP)

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