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Skills

  • Collaborative cross-functional teamwork
  • Social media savvy
  • Service-driven sales
  • Rapport and relationship building
  • Client transition management
  • Market and competitive analysis
  • Multi-disciplinary team collaboration
  • Key account portfolio management
  • Profit and revenue-generating strategies
  • Data-driven decision making

Work Experiences

  • Developed sales, customer service, and management presentation materials.
  • Devised sales objectives and strategies that resulted in increased revenue and profitability.
  • Oversaw revenue strategies, sales, and customer engagement tactics, resulting in a 18% increase in client base.
  • Oversaw sales processes that included technical and commercial responses to customers, consultants, and coworkers.
  • Used SAP to create effective three years budgets, which resulted in a 15% reduction in spending.
  • Addressed issues with sales performance through training and counseling, resulting in an annual sales increase of 4%.
  • Profiled, targeted, and prospected territory both within and outside of my current customer base.
  • Was in charge of supervising and training 15 employees in effective selling techniques.
  • Hired and motivated a 11-person sales team that generated more than $14 in new sales each year.
  • Set performance benchmarks for customer service, cost control, revenue, procedure, and profits while recruiting, hiring, and training a high-performing sales and support team.

Summaries

  • Strategic planning in category settings and team leadership in stakeholder engagement settings.
  • Successful Premier Account Manager with cold calling and lead management experience.
  • Demonstrated ability to build networks and support branding goals.
  • Striking new revenue streams and sales opportunities with tenacity.
  • Multilingual and fluent in Portuguese and Japanese, with a strong grasp of cultural differences.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Strategic thinker with expertise in data analysis.
  • Entrepreneurial leader with experience building networks, introducing products, and educating clients.
  • Results-oriented Miscellaneous professional with cross-functional collaboration, budget management, and workflow optimization strengths.
  • Strong technical skills and experience in budget management.

Accomplishments

  • Developed customized sales solutions, boosting account renewals by 23% and generating additional recurring revenue of $12 within 14 months.
  • Established strong trust with key stakeholders, improving contract renewal rates by 75% and increasing total lifetime value by $10.
  • Provided consultative sales for key enterprise accounts that resulted in revenue growth of $17 in 2019 with a customer satisfaction rate of 82%.
  • Played a pivotal role in achieving strategic growth goals for high-priority accounts, generating $9 in recurring revenue in 2021.
  • Designed and presented highly customized pitch decks leading to 27% increased engagement by C-suite clients and closing deals worth $9.
  • Closely collaborated with product teams to optimize product features based on client feedback, contributing to a 82% increase in product usage.
  • Led strategic projects in collaboration with the finance team that uncovered cost-saving opportunities, equating to $18 in savings for client contracts.
  • Generated client growth of 45% by deploying tailored business solutions which resulted in improved long-term partnerships.
  • Successfully onboarded 8 key clients in 2022, securing long-term contracts worth $12 in annual revenue.
  • Introduced data-driven forecasts that informed executive decision-making, facilitating a 52% rise in revenue from existing accounts.

Affiliations

  • Delegate, Global Account Management Conference - Contributed insights on improving customer retention through effective problem-solving strategies.
  • Certified Digital Transformation Specialist - Specialized in seamless migrations and retention strategies for clients transitioning to new systems.
  • Certified Negotiation Expert (CNE) - Acquired specialized negotiation techniques to enhance customer retention and product adoption rates.
  • Alumni, method Advanced Sales Management Program - Specializing in designing customized sales tools and improving client-focused solutions.
  • Liaison, National Association for Business Economics (NABE) - Applied data-driven decision-making methodologies to client acquisition and retention.
  • Member, National Association of Sales Professionals (NASP) - Joined to develop skills in customer acquisitions and advanced sales techniques.
  • Alumni, category, Executive Education - Completed programs aimed at scaling portfolio and devising market-winning growth strategies.
  • Member, Customer Experience Professionals Association (CXPA) - Attended workshops on elevating client journey mapping and feedback implementation.
  • Graduate, category Leadership Program - Completed coursework on mentoring and leadership, focusing on leading client success teams.
  • Member, Professional Association for Customer Engagement (PACE) - Focused on improving client engagement strategies and client feedback processes.

Certifications

  • Advanced Account Segmentation and Targeting by category
  • Salesforce Certified Administrator for Sales & Account Managers
  • Certified Sales Leadership Professional (CSLP) from Northwind
  • Salesforce
  • Certified Professional in Financial Services (CPFS) from Vantage
  • Microsoft Certified Systems Engineer (MCSE)
  • Quota and Sales Performance Management Certification by Jira
  • Certified Ethical Sales Professional (CESP) by Vantage
  • ServSafe
  • Advanced Sales and Marketing Management by Vantage

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