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Skills

  • Client transition management
  • Performance Tracking and Reporting
  • Presenting complex data to non-technical stakeholders
  • Contract negotiation and closing
  • Multidisciplinary team leadership
  • Sales territory growth
  • Cross-cultural sales background
  • Sales process engineering
  • Client-focused solutions development
  • Social media savvy

Work Experiences

  • Addressed issues with sales performance through training and counseling, resulting in an annual sales increase of 4%.
  • Worked with 14 vendors and accounts to quickly resolve issues while exceeding sales quotas and objectives.
  • Taught cross-selling and relationship-building techniques to associates.
  • Oversaw sales processes that included technical and commercial responses to customers, consultants, and coworkers.
  • Was in charge of maintaining and managing a client book of 9 accounts as well as weekly sales records.
  • Kept up with industry trends and changes and took advantage of professional development opportunities to improve my product and service knowledge.
  • Oversaw and coached sales teams ranging from 11 to 2, including training, goal-setting, and evaluation.
  • Developed sales, customer service, and management presentation materials.
  • Increased my market share by 12% over the course of two years.
  • Hired and motivated a 11-person sales team that generated more than $14 in new sales each year.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • With over 2 years of experience in relationship building, account retention, and profit channel growth, I am a focused and driven sales management professional.
  • Expert at reducing downtime and expenditures while increasing sales and customer satisfaction.
  • Professional who is skilled at relating to and engaging process specialists, potential customers, and various levels of sales and administrative staff.
  • Communicative and team-oriented, with Adobe Creative Suite expertise.
  • Professional Sales Manager with 10 years of experience and a proven track record of strategic business growth and product marketing.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • With persuasive communication skills and Miscellaneous expertise, successfully converts difficult prospects into lucrative clients.
  • OSHA certified
  • Striking new revenue streams and sales opportunities with tenacity.

Accomplishments

  • Closely collaborated with product teams to optimize product features based on client feedback, contributing to a 82% increase in product usage.
  • Developed customized sales solutions, boosting account renewals by 23% and generating additional recurring revenue of $12 within 14 months.
  • Orchestrated business development initiatives that added 6 new clients, resulting in a $3 increase in monthly recurring revenue within 2021.
  • Spearheaded a client-focused retention campaign that led to 26% reduction in churn and a $17 incremental increase in monthly recurring revenue.
  • Collaborated cross-functionally with sales, marketing, and product teams to achieve a 22% reduction in sales cycle times for high-priority accounts.
  • Successfully onboarded 8 key clients in 2022, securing long-term contracts worth $12 in annual revenue.
  • Reported to senior leadership while driving initiatives that led to a 50% increase in customer retention and a $2 portfolio expansion within 2015.
  • Reduced client onboarding times by implementing process improvements, increasing customer satisfaction scores by 26% within 2017.
  • Provided consultative sales for key enterprise accounts that resulted in revenue growth of $17 in 2019 with a customer satisfaction rate of 82%.
  • Designed and presented highly customized pitch decks leading to 27% increased engagement by C-suite clients and closing deals worth $9.

Affiliations

  • Member, National Association of Sales Professionals (NASP) - Joined to develop skills in customer acquisitions and advanced sales techniques.
  • Certified Salesforce Administrator - Developed tailored Salesforce profiles for tracking client migrations and improving account management processes.
  • Certified Customer Success Manager (CSM) - Earned certification to enhance client satisfaction techniques and develop targeted retention strategies.
  • Certified Digital Transformation Specialist - Specialized in seamless migrations and retention strategies for clients transitioning to new systems.
  • Keynote Speaker, Client Success Summit - Delivered actionable insights about increasing client retention rates by 85%.
  • Graduate, category Leadership Program - Completed coursework on mentoring and leadership, focusing on leading client success teams.
  • Certified Negotiation Expert (CNE) - Acquired specialized negotiation techniques to enhance customer retention and product adoption rates.
  • Certified Corporate Trainer, Account Management Track - Delivered workshops on implementing client success strategies and managing high-ticket portfolios.
  • Member, Project Management Institute (PMI) - Participating in ongoing education on the latest project management tools like SAP to streamline account management.
  • Sales Leadership Certification, Beacon Labs - Completed executive sales education emphasizing proactive account management and team mentoring.

Certifications

  • Strategic Account Manager Certification (SAMC) through Strategic Account Management Association (SAMA)
  • Salesforce
  • CompTIA Security+
  • ServSafe
  • Certified Customer Success Manager (CCSM) from Meridian
  • Digital Sales Certification by Google Digital Garage
  • Advanced Sales and Marketing Management by Vantage
  • Quota and Sales Performance Management Certification by Jira
  • Certified Client Relations Expert (CCRE) by Summit Group
  • Salesforce Certified Administrator for Sales & Account Managers

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