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Skills

  • Transcription and dictation
  • Multi-line phone proficiency
  • Presentation design
  • Employee timesheet processing
  • Office administration
  • Sorting and labeling
  • Sage 50 US
  • Regulatory compliance
  • Office management
  • Paperwork drafting

Work Experiences

  • Created a new data management system that reduced data retrieval time by 12%.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Conducted research in order to collect and record framework information.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Completed special projects on time and on budget, exceeding the goals of both the method department and the organization as a whole.
  • Effectively interacted with Company Assistant and Company Assistant, took detailed notes, and distributed minutes to all attendees in two years meetings.

Summaries

  • Customer service and conflict resolution skills are excellent.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • With 2 years of experience as Company Assistant in Seattle, I am organized and hardworking.
  • Company Assistant is an attentive and personable administrative support professional with 8 years of experience in fast-paced office environments.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Dedicated to keeping track of program data, creating procedure reports, and team leadership.
  • Proven track record of updating offices and increasing overall productivity.
  • Expert at multitasking in a fast-paced environment.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 10-person team.

Accomplishments

  • Handled all aspects of invoicing and payment coordination, leading to a 69% reduction in past-due payments.
  • Resolved product issue through consumer testing.
  • Extracted data from multiple reports to create weekly summaries for senior leadership, improving decision-making processes.
  • Managed expense reports for senior management, resulting in a 33% decrease in processing time and approval delays.
  • Tracked and reconciled monthly department budgets, cutting unnecessary expenses by $115,000 through strategic cost-saving initiatives.
  • Managed email protocols for interdepartmental communication, reducing response times between teams by 61%.
  • Coordinated domestic and international travel for executives, successfully negotiating with vendors to reduce costs by 79%. Achieved cost savings totaling $67,000.
  • Supported cross-functional teams in executing company-wide initiatives, helping achieve set objectives ahead of schedule by the past year.
  • Led efforts to digitize office archives, reducing physical storage needs by 63% and streamlining document retrieval times.
  • Collaborated with team of 2 in the development of procedure.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Toastmasters
  • International Association of Administrative Professionals
  • American Marketing Association
  • Certified Business Assistant (CBA) Certification
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • International Association of Administrative Professionals (IAAP)
  • National Contract Management Association (NCMA)
  • Data & Transaction Automation Organization

Certifications

  • Certified Public Relations Manager
  • Salesforce
  • Certified Meeting Professional (CMP)
  • ITIL Foundation Certification
  • Associate Professional in Human Resources (aPHR)
  • CompTIA Network+
  • CompTIA Security+
  • Agile Project Management Certification
  • Professional Communication Skills Certification
  • Microsoft Office Specialist (MOS) Certification in Adobe Creative Suite

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