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Skills

  • System equipment
  • Academic workshop facilitation
  • Team building
  • Campus orientation execution
  • Process improvement
  • Digital tools for communication (Power BI)
  • Mediation and crisis intervention
  • Special education
  • Student records management
  • Cross-departmental collaboration

Work Experiences

  • Achieved a 53% retention rate improvement.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Achieved results over three years.
  • Advocated for first-year students at committee meetings.
  • Acted as a liaison for over 2 first-year students, creating a supportive and open environment for questions about academic and campus life.
  • Looked for industry trends on social media and through online sources.
  • Answered 7 calls per three years to help customers with their questions and concerns.
  • Contributed to over 23% of the cohort feeling more confident.
  • Achieved procedure over two years.
  • Crafted personalized action plans.

Summaries

  • Adept at crisis intervention.
  • Attentive to early warning signs of harmful behavior in students so that preventive counseling can be provided.
  • Accomplished results within several months.
  • Clear understanding of performance reporting and workflow optimization as well as vendor management training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.
  • Achieved a 78% faster resolution of academic issues.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • First Year Experience Mentor with 12 years of successful process improvement and team leadership experience.

Accomplishments

  • Led orientation for student leaders, enhancing leadership program participant outcomes by 35%.
  • Collected and analyzed student feedback data to improve peer mentoring programs, leading to a 68% increase in mentor satisfaction.
  • Facilitated conflict resolution discussions with students, reducing interpersonal conflicts in peer groups by 66%.
  • Taught conflict resolution workshops that aided in reducing student grievances by 51%.
  • Implemented a peer-led mentorship program to support academic and personal growth goals, increasing student retention by 47% over three years.
  • Created learning modules on stress management that led to a 25% reported decrease in student stress levels during finals period.
  • Mentored a cohort of 13 first-year students, contributing to a 68% reduction in academic probation cases.
  • Assessed first-year student academic concerns and implemented action plans, leading to a 58% improvement in student GPAs within one semester.
  • Collaborated with student services to identify academic intervention opportunities, reducing dropout rates by 23%.
  • Documented and resolved metric which led to category.

Affiliations

  • Association of Leadership Educators (ALE)
  • Department of Student Affairs Committee Cedar Works—advocate for first-year support programs
  • Students Affairs Administrators in Higher Education (NASPA)
  • American Society of Safety Professionals
  • American College Personnel Association (ACPA)
  • Project Management Institute
  • Lions Club
  • Committee Member, category Outreach Program
  • Volunteer Mentor, procedure Supporting At-Risk Students
  • Association for Computing Machinery

Certifications

  • Certified Public Accountant (CPA)
  • Leadership in Higher Education Certificate from initiative
  • Salesforce
  • Professional Development Certificate in First-Year Career Coaching by Cedar Works
  • CompTIA Network+
  • Certified Facilitator of Student Success Workshops by Beacon Labs
  • Cultural Competency in Education Certificate by metric
  • Certified Peer Educator (CPE) by NASPA
  • Apple Certified Associate (ACA)
  • Certified Public Speaker (CPS) by Toastmasters International

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