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Skills

  • Emotional regulation facilitation
  • Project organization
  • Supervision
  • Trauma-informed care
  • Organization
  • Behavioral tracking and goal alignment
  • Client progress monitoring through data analysis
  • Metric equipment
  • Crisis Response and Intervention Planning
  • Problem resolution

Work Experiences

  • Achieved 34% greater consistency in behavioral interventions.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with community mental health organizations.
  • Transported Workday to 6 months customer locations.
  • Collaborated with state and local health departments to enhance program compliance, leading to successful acquisition of ITIL for the organization.
  • Looked for industry trends on social media and through online sources.
  • Answered 17 calls per two years to help customers with their questions and concerns.
  • Advocated for policy changes.
  • Collaborated with state and local health departments.
  • Assisted clients transitioning out of residential care by developing exit strategies and long-term care plans, improving successful reintegration outcomes by 64%.

Summaries

  • Achieved a reduction of 78%.
  • Achieved quantifiable improvements in emotional stability.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Applied techniques in individual and group therapy settings.
  • Achieved a 29% rise in self-regulation capabilities for clients.
  • Achieved a 78% reduction in overall crises.
  • Achieved 52% improvement in compliance with industry standards.
  • Collaboration and multitasking skills are second nature to her.
  • Active listening and accurate data entry were both successful.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with local schools to implement crisis intervention programs for adolescents, reducing truancy and behavioral referrals by 34%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented technology solutions such as HubSpot, automating treatment tracking and reducing administrative workload by 37%, allowing clinicians to devote more time to patients.
  • Headed organizational efforts to comply with new state mental health regulations, maintaining operational readiness and avoiding fines of $175,000.
  • Piloted a trauma-informed care model across 2 service sites, which contributed to a 52% decrease in client recidivism and re-hospitalization.
  • Facilitated crisis intervention strategies, achieving a 18% decrease in youth psychiatric hospitalizations over the course of process.
  • Introduced an early therapeutic assessment framework that reduced client wait times by 20% and improved service access for high-risk populations.
  • Coordinated care plans with community-based mental health providers, reducing recidivism in outpatient services by 32% over a 2018-month follow-up period.
  • Redesigned the intake procedure for new patients, accelerating time to treatment by 68% and improving client satisfaction scores.
  • Led multidisciplinary treatment teams of therapists, caseworkers, and school counselors in the care coordination of at-risk youth, reducing incident reports by 22%.

Affiliations

  • American Association of Suicidology (AAS)
  • Alliance for Strong Families and Communities
  • Project Management Institute
  • National Association of Social Workers (NASW) - category
  • American Mental Health Counselors Association (AMHCA)
  • Association for Supply Chain Management (APICS)
  • Behavioral Health Professional Certification (BHP) through Mindshare Partners
  • National Association of Therapeutic Schools and Programs (NATSAP)
  • Council for Accreditation of Counseling and Related Educational Programs (CACREP)
  • Collaborative Family Healthcare Association (CFHA)

Certifications

  • Certified Psychiatric Rehabilitation Practitioner (CPRP) by Psychiatric Rehabilitation Association
  • CompTIA A+ Technician
  • Certified Therapeutic Recreation Specialist (CTRS) by National Council for Therapeutic Recreation Certification (NCTRC)
  • Strength-Based Counseling Certification by Brightline
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification by Northwind
  • Apple Certified Associate (ACA)
  • Certified Family Trauma Professional (CFTP) by International Association of Trauma Professionals
  • Applied Suicide Intervention Skills Training (ASIST) by LivingWorks
  • Mental Health First Aid Certification by National Council for Behavioral Health
  • Certified Clinical Trauma Professional (CCTP) by International Association of Trauma Professionals

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