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Skills

  • Team management
  • Process improvement
  • Automated template creation
  • First Aid/CPR
  • Organization
  • Customer service
  • Customer and client satisfaction improvement
  • Content proofreading and editing
  • Adherence to Data Privacy Regulations
  • Multitasking in high-pressure environments

Work Experiences

  • Completed reports well before the program.
  • Achieved approximately $4 in cost savings.
  • Collaborated with framework customers to determine their needs and deliver standard service.
  • Transported Asana to one year customer locations.
  • Coordinated special projects with customer success.
  • Collaborated closely with the accounting team to track outstanding invoices, reducing overdue payments by 71%.
  • Interacted with customers face-to-face in order to understand their vehicle detailing needs and provide quality service.
  • Used cleaning agents, applicators, and cleaning devices to clean upholstery, rugs, and other surfaces.
  • Had an excellent attendance record and was always on time for work.
  • Assisted in onboarding 6 new hires.

Summaries

  • Consistently identified improvements in workflow.
  • Accomplished assistant skilled in meeting facilitation.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With 18 years of experience cleaning vehicle exteriors and interiors with cleaning solutions, water, cloths, and brushes, I'm dependable.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at developing filing systems.
  • Balanced budget tracking and expense reports.
  • Adept in process improvements.
  • Created automated templates.
  • Achieved a 48% reduction in project discrepancies.

Accomplishments

  • Resolved product issue through consumer testing.
  • Tracked departmental budgets on a monthly basis, accurately forecasting expenditures and saving the organization $17 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced document handling time by 46% through the adoption of advanced workflow automation tools.
  • Assisted in the development of process automation workflows resulting in a 34% improvement in daily task completion.
  • Collaborated with various departments to finalize 7 internal reports with zero errors over 18 months.
  • Documented and resolved metric which led to framework.
  • Reduced discrepancies in document management, achieving 19% document accuracy over one year.
  • Contributed to the success of a cross-departmental project by managing documentation with 15% accuracy.
  • Executed daily inventory audits that secured stock readiness for 16 departments without discrepancies for three years.

Affiliations

  • International Virtual Assistants Association (IVAA)
  • Jaycees
  • American Society of Safety Professionals
  • Association for Talent Development (ATD)
  • Project Management Institute
  • National Association of Office Managers and Administrators (NAOMA)
  • Certified Administrative Professional (CAP) - Certification Society
  • National Association of Professional Organizers (NAPO)
  • Toastmasters
  • Society for Performance Improvement Professionals (SPIP)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Bookkeeper (CB), process
  • Certified in Time Management Techniques and Applications - procedure
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Executive Administrative Professional (CEAP)
  • Asana Certified Pro
  • Cisco Certified Network Associate (CCNA)
  • Advanced Excel Certification – Northwind
  • HubSpot Academy Certification: Productivity & Efficiency
  • Notary Public Certification – Ohio

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