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Skills

  • Business Administration
  • Budget forecasting and governance
  • Customer satisfaction improvement initiatives (NPS)
  • Budgeting
  • MS Office
  • Customer service
  • Contract negotiation and closure
  • Problem resolution
  • Employee retention and engagement strategies
  • Negotiation

Work Experiences

  • Automated recruitment processes.
  • Was in charge of daily administrative tasks such as data analysis, project management, and client relations.
  • Achieved results in 6 months.
  • Boosted productivity by 69%.
  • Collaborated with metric to establish joint ventures in global markets, opening 16 new locations and increasing international presence by 21%.
  • Decreased risk by 84% in 2023.
  • Delivered over $5 in revenue growth.
  • Delivered the largest quarterly earnings in Lakeside Partners history by implementing cost-optimization measures, driving profit margins up by 16%.
  • Devised creative sales and marketing strategies to help the company grow.
  • Championed diversity and inclusion initiatives leading to a 18% increase in diverse talent attraction, improving company culture and advancing leadership equity.

Summaries

  • Operations, financial administration, and key program areas are all areas where she excels.
  • As a key to success, a decisive leader promotes operational improvements, market expansion, and a positive corporate culture.
  • Successful Joint Director with 11 years of progressive Miscellaneous experience.
  • Accomplished executive with expertise in mergers and acquisitions.
  • Achieved over $8 in revenue growth.
  • Achieved NPS improvement of 38%.
  • Achieved cost reductions by $73,000.
  • Achieved $17 in overhead reductions.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Miscellaneous is a key area of expertise.

Accomplishments

  • Partnered with the C-suite to realign company strategy toward program, unlocking $5 in new revenue streams.
  • Championed contract renegotiations, achieving a savings of 9% on annual supply chain expenditures.
  • Spearheaded a talent management program that enhanced employee retention by 78% and identified high-potential leaders for further development within three years.
  • Developed and led company-wide continuous improvement initiatives, resulting in 15% reduction in operational costs.
  • Executed a firm-wide data governance framework, ensuring compliance with standard and reducing data breach risks by 49%.
  • Delivered a high-visibility presentation to the board, securing approval for a $11 investment in product development for category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented continuous improvement methodologies that reduced cycle time for key operational processes by 15%, driving overall efficiency.
  • Designed and implemented a customer feedback system (NPS) to track satisfaction levels, resulting in a 66% improvement year-over-year.
  • Negotiated and finalized contracts with 14 new vendors, resulting in a cost reduction of $9/year.

Affiliations

  • International Federation of Automated Control
  • The Risk Management Society (RIMS)
  • Association of Information Technology Professionals
  • Association for Talent Development (ATD)
  • Association for Computing Machinery
  • Project Management Institute (PMI)
  • Jaycees
  • Association of Executives in Finance, Credit, Risk Management (AERF)
  • Society for Human Resource Management (SHRM)
  • Institute of Management Consultants USA (IMC USA)

Certifications

  • Negotiations Mastery Certification (HBS Online)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Negotiation Expert (CNE)
  • Certified Information Systems Auditor (CISA)
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Agile Certified Practitioner (PMI-ACP)

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