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Skills

  • Credit and Mobile Payments Processing
  • POS System Training
  • Microsoft applications proficiency
  • Customer complaint resolution
  • Time management
  • Customer service
  • Customer satisfaction optimization
  • Customer retention strategies
  • Community outreach initiatives
  • Interpersonal skills

Work Experiences

  • Collaborated with marketing to execute in-store promotions, increasing Workday sales by 51% during metric.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Boosted overall efficiency during peak seasons.
  • Achieved zero incidents during several months.
  • Collaborated with the management team.
  • Achieved results within one year.
  • Increased the team's revenue by over $13 in sales.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Assisted over 12 customers daily with product queries, provided recommendations, and ensured high customer satisfaction levels through personalized interactions.
  • Collected over $11 in donations.

Summaries

  • Collaborated across teams to implement floor merchandising strategies that directly led to a 70% increase in sales over 18 months.
  • Achieved a 75% increase in sales.
  • Consistently went above and beyond for customers.
  • Committed to customer satisfaction.
  • Boosted satisfaction metrics by 49%.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Clear understanding of vendor management and strategic planning as well as budget management training.
  • Analyzed customer buying behavior.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Analytical and customer-centric.

Accomplishments

  • Generated insights from POS data to adjust product placement for peak sales periods, increasing Adobe Creative Suite sales by 74% across 6 months.
  • Helped drive 76% increase in donations during system through proactive community outreach and sales skills.
  • Supported back-office operations by updating inventory databases that tracked over 13 SKUs, elevating inventory accuracy and availability for front-line staff.
  • Resolved product issue through consumer testing.
  • Successfully resolved 49% of customer complaints at first point of contact, decreasing the need for escalation by improving problem-solving techniques.
  • Utilized upselling techniques to increase average transaction value by 35%, contributing to store meeting monthly sales targets.
  • Educated customers on eco-friendly and charitable product lines, growing sales in targeted categories by 77%.
  • Enhanced store’s visual appeal by streamlining promotional materials, which resulted in 26% higher customer engagement in high-traffic zones.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved conversion rates at checkout by employing cross-selling strategies that increased add-on product sales by 83%.

Affiliations

  • Society of Human Resource Management
  • American Medical Informatics Association
  • Volunteer Management Professionals Network
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • Retail Management and Operations Advisory Board
  • Project Management Institute
  • Eco-Friendly Business Network
  • Customer Experience Professionals Association (CXPA)
  • Community Impact Retail Volunteers Initiative

Certifications

  • Certified Community Outreach Specialist program
  • Inventory Planning and Merchandise Management method
  • Certified Public Accountant
  • Certificate in Inventory and Supply Chain Management Meridian
  • Eco-Friendly Retail Operations Certification framework
  • Certified Sales Associate (CSA) - Meridian
  • Salesforce
  • Cisco Certified Internetwork Expert (CCIE)
  • Volunteer Hours Certification Summit Group
  • Retail Event and Charity Coordination Certification system

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