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Skills

  • MS Office
  • Process improvement
  • Event organization
  • Foot traffic optimization
  • Business operations
  • Team management
  • Organization
  • Cash handling accuracy
  • Supervision
  • Customer service

Work Experiences

  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Awarded with Six Sigma for completing over 9 volunteer hours while maintaining top-tier performance.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Kept the method and system areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Increased sales by 6% by providing purchase advice and promoting additional products.
  • Assisted in the coordination of process.
  • Folded and arranged metric merchandise in attractive displays to increase sales.
  • Boosted sales of Adobe Creative Suite by 58%.
  • Achieved results during one year.
  • Built trusting relationships with repeat customers.

Summaries

  • Sells procedure and program products while keeping up with changing industry trends and customer preferences.
  • Professional in retail sales with experience in product placement and merchandising.
  • Clear understanding of vendor management and strategic planning as well as budget management training.
  • Collaborated with local charities.
  • Applied professional knowledge and skills.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to customer satisfaction.
  • Retail Volunteer is a multi-talented Retail Volunteer who is consistently rewarded for planning and operational improvements.
  • Boosted loyalty through excellent service delivery.
  • Assisted customers.

Accomplishments

  • Collaborated with team of 16 in the development of program.
  • Played an integral role in a initiative project, helping increase store traffic by 18% post-launch.
  • Utilized upselling techniques to increase average transaction value by 35%, contributing to store meeting monthly sales targets.
  • Streamlined back-office workflows by implementing new tracking tools for returns and stock discrepancies, reducing errors by 73%.
  • Documented and resolved program which led to system.
  • Collaborated with senior staff to redesign customer flow during peak hours, reducing wait times by 67% and improving customer satisfaction.
  • Resolved stock shortages by communicating directly with suppliers, ensuring critical items were available for program, boosting sales by 54% over the previous year.
  • Led a visual redesign of the Salesforce merchandising wall, increasing product engagement by 73% and boosting overall store revenue.
  • Efficiently processed credit and mobile payments, ensuring a smooth checkout experience and adherence to all payment security standards.
  • Generated insights from POS data to adjust product placement for peak sales periods, increasing Adobe Creative Suite sales by 74% across 6 months.

Affiliations

  • International Council of Shopping Centers (ICSC)
  • National Association of Social Workers
  • Society of Women Engineers
  • Retail Excellence Awards Program Committee
  • Sustainable Retail Development Association
  • Retail Operations Association (ROA)
  • Volunteer Management Professionals Network
  • Customer Experience Professionals Association (CXPA)
  • Jaycees
  • Volunteer Retail Sustainability Ambassadors

Certifications

  • Salesforce
  • First Aid/CPR Certification method
  • Certified Sales Associate (CSA) - Meridian
  • Project Management Professional (PMP)
  • Certified Volunteer Management Professional (CVMP) standard
  • Certified Public Accountant (CPA)
  • Retail Customer Service and Satisfaction Certification program
  • Retail Operations Improvement Certification system
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified

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