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Skills

  • Process automation with HubSpot
  • Operational improvement
  • Collection case backlog reduction
  • Payment plan negotiation
  • Team management
  • Online payment portal development
  • Client relationship management
  • Account reconciliation processes
  • Organization
  • Filing error reduction strategies

Work Experiences

  • Collaborated with legal and compliance teams.
  • Applied skip tracing techniques to locate and contact delinquent taxpayers, resulting in a successful recovery rate of 58%.
  • Achieved a 57% reduction in filing errors.
  • Achieved a 77% improvement in taxpayer satisfaction.
  • Analyzed taxpayer records and successfully identified $9 in revenue discrepancies, initiating corrective actions within one year.
  • Addressed misreported income.
  • Collaborated cross-departmentally.
  • Collaborated with IT to integrate intelligent reporting tools, increasing the detection of non-compliant accounts by 18% %.
  • Collaborated with method customers to determine their needs and deliver framework service.
  • Analyzed taxpayer records.

Summaries

  • Tax Examiner with 3 years of experience in tax preparation.
  • Accelerated the payment process by 45%.
  • Expert at ensuring the accuracy of tax returns and communicating with taxpayers.
  • Achieved 32% better efficiency in revenue collection.
  • Accomplished Revenue Collector with a proven record recovering outstanding revenues through efficient tax compliance management and technical process improvements.
  • Capable of quickly and accurately reviewing large data sets to ensure data integrity.
  • Expert at accurately transcribing updated demographics and other data from taxpayers.
  • Clear understanding of project management and client relations as well as cross-functional collaboration training.
  • Achieved a 15% recovery rate on hard-to-locate accounts.
  • Achieved 80% improvement in tax collection efficiency.

Accomplishments

  • Overhauled outdated collection processes, leading to a $14 increase in revenue collections within the first 6 months.
  • Instituted error reduction strategies, driving down filing discrepancies by 57% for the revenue department.
  • Continuously improved operational workflows, driving down processing time for collections by 84% and boosting overall recovery.
  • Developed a proactive voluntary payment program that increased compliance rates by 82% in the past year.
  • Collaborated with external auditors to identify tax errors, recovering $15 in underpaid taxes for Portland government entity.
  • Devised and implemented new collection processes that resulted in a 40% reduction in overdue accounts, saving more than $18 in administrative costs.
  • Developed and led training sessions for new revenue collectors, increasing department-wide operational efficiency by 19%.
  • Created customer service improvement initiatives that reduced complaint issuance by 69%, improving taxpayer satisfaction ratings by 77%.
  • Managed a high-volume revenue collection portfolio of over $169,000, achieving 29% collection of delinquent accounts within 6 months.
  • Recovered 15 in unpaid taxes through asset seizures and legal actions, working in close coordination with county law enforcement officials.

Affiliations

  • Society of Women Engineers
  • Rotary International
  • American Financial Solutions Association
  • Federation of Tax Administrators
  • Professional Association of Tax Auditors
  • International Council of Nurses
  • Certified Revenue Officer's Professional Group
  • Society of Human Resource Management
  • Association of Government Accountants (AGA)
  • Association of Information Technology Professionals

Certifications

  • ServSafe
  • Certified Business Tax Professional (CBTP) - National Association of Enrolled Agents
  • Municipal Tax Collector Certification - Raleigh
  • Debt Collection Professional Certification - ACA International
  • Certified Government Debt Collection Officer - Washington
  • Certified Financial Planner (CFP) - procedure
  • Certified Treasury Professional (CTP) - Association for Financial Professionals (AFP)
  • Certified Public Accountant
  • CompTIA A+ Technician
  • Certified Payroll Professional (CPP) - American Payroll Association (APA)

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