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Skills

  • Confidential information handling
  • Performance improvement strategies
  • Organization
  • Advanced reporting and analytics
  • Process automation with HubSpot
  • Basic accounting principles
  • Budgets
  • Regulatory compliance
  • Communications
  • Outstanding revenue reconciliation

Work Experiences

  • Collaborated with the legal department to initiate enforcement actions, resulting in the recovery of $15 in overdue payments by 2019.
  • Addressed misreported income.
  • Collaborated with IT to integrate intelligent reporting tools, increasing the detection of non-compliant accounts by 18% %.
  • Collaborated with legal and compliance teams.
  • Boosted revenues by 85%.
  • Achieved a recovery rate of 57%.
  • Collaborated with IT to integrate reporting tools.
  • Achieved a 77% improvement in taxpayer satisfaction.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Audited historical accounts for accuracy.

Summaries

  • Achieved a 69% recovery rate on delinquent accounts.
  • Achieved payment recoveries.
  • Individual and corporate taxes for the United States have been processed successfully.
  • Analyzed taxpayer records.
  • Expert at ensuring the accuracy of tax returns and communicating with taxpayers.
  • Accomplished Revenue Collector with a proven record recovering outstanding revenues through efficient tax compliance management and technical process improvements.
  • Well-versed in standard document verification and individual initiative and standard details review.
  • Within Miscellaneous, senior Revenue Collector and outstanding performer in team leadership and performance reporting.
  • Achieved 41% improvement in tax collection efficiency by initiating streamlined protocols and reducing case backlog consistently year-over-year.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with external auditors to identify tax errors, recovering $15 in underpaid taxes for Portland government entity.
  • Collaborated with legal and audit departments to conduct tax assessments, uncovering over $8 in uncollected taxes due to discrepancies.
  • Devised and implemented new collection processes that resulted in a 40% reduction in overdue accounts, saving more than $18 in administrative costs.
  • Recovered 15 in unpaid taxes through asset seizures and legal actions, working in close coordination with county law enforcement officials.
  • Instituted error reduction strategies, driving down filing discrepancies by 57% for the revenue department.
  • Recovered $8 in arrears through targeted outreach and negotiation with high-risk taxpayers, reducing delinquent accounts by 18%.
  • Developed a proactive voluntary payment program that increased compliance rates by 82% in the past year.
  • Worked closely with product to address complex tax cases, collecting 10 in overdue balances while minimizing legal expenses.
  • Spearheaded workforce management strategies for a team of 8, achieving a 64% improvement in tax collection efficiency.
  • Collaborated closely with engineering and external legal agencies to coordinate successful tax lien proceedings, recovering over $8 in unpaid property taxes.

Affiliations

  • Public Sector Performance Improvement Research Group
  • National Association of State and Local Revenue Officials
  • National Tax Lien Association
  • Lions Club
  • Toastmasters
  • American Payroll Association (APA)
  • Jaycees
  • American Society of Safety Professionals
  • Freemason
  • Project Management Institute

Certifications

  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Collection Specialist (CCS) - National Association of Collection Agencies
  • Certified Accounts Receivable Specialist (CARS) - Summit Group
  • Certified Tax Collector (CTC) - process
  • SHRM Certified Professional (SHRM-CP)
  • Anti-Money Laundering Specialist (CAMS) – ACAMS
  • Uniform Tax Return Preparer Competency Exam (RTRP) - IRS
  • Municipal Tax Collector Certification - Raleigh
  • Certified Government Financial Manager (CGFM) - Association of Government Accountants (AGA)

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