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Skills

  • Interagency operational collaboration
  • Supervisory expertise
  • Predictive analytics system implementation
  • High-Traffic Area Management
  • Knowledge of customs and immigration laws
  • Cross-agency operations coordination
  • Passenger processing and documentation
  • Interdiction strategy development and implementation
  • Community outreach and public relations
  • Knowledge of global customs policies

Work Experiences

  • Achieved an 40% reduction in detention processing times.
  • Conducted regular vulnerability assessments of border facilities, recommending and implementing changes that led to a 61% increase in overall security ratings at Atlanta.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Awarded for integrity in leadership, the Innovation Award.
  • Achieved a 64% increase in faster conflict resolution.
  • Delivered reports to senior leadership.
  • Looked for industry trends on social media and through online sources.
  • Accelerated actionable response speeds by 58%.
  • Championed diversity and inclusion initiatives, driving a 48% increase in minority recruitment for CBP roles across the Southeast.
  • Developed and executed annual training programs for CBP officers on method, contributing to a 58% increase in operational efficiency.

Summaries

  • Achieved a 33% increase in interceptions.
  • Coordinated response efforts across multiple states.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept in aligning operational goals with federal protocols.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Clear understanding of stakeholder engagement and risk assessment as well as stakeholder engagement training.
  • Achieved a 66% reduction in detention processing times.
  • Consistent application of federal law enforcement expertise.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Curb trafficking effectively.

Accomplishments

  • Reduced federal overtime expenses by $5, optimizing staff schedules across 11 shifts while preserving a 61% workload capacity.
  • Enhanced cross-departmental communications by introducing new threat assessment protocols, resulting in a 58% reduction in operational inefficiencies.
  • Resolved product issue through consumer testing.
  • Championed the adoption of ServiceNow in automated screening processes, reducing human errors and improving detection rates by 16% %
  • Played a pivotal role in upgrading security protocols at Seattle, leading to a 15% increase in cross-border crime detection rates.
  • Led team in developing and implementing emergency response drills, achieving a 26% readiness rating for high-risk situations.
  • Developed and launched comprehensive training programs for officers on new embargo enforcement procedures, increasing operational knowledge retention by 32%
  • Documented and resolved standard which led to system.
  • Guided a team of 13 inspection officers, consistently surpassing monthly seizure targets, exceeding expectations by 24% %.
  • Headed collaboration between system, resulting in the disruption of 6 smuggling rings and the apprehension of 17 suspects within a year.

Affiliations

  • International Council of Nurses
  • Merchant Risk Council Government Affairs Committee
  • Customs and Border Protection Officers Association (CBPOA)
  • Academy of Criminal Justice Sciences (ACJS)
  • National Emergency Management Association (NEMA)
  • Association for Supply Chain Management (APICS)
  • Professional Association of Exporters and Importers (PAEI)
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Project Management Institute

Certifications

  • Certificate in Immigration Law Enforcement by framework
  • First Responder Operation (HAZWOPER-40) Certification by method
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Risk Management Certification by category
  • Apple Certified Associate (ACA)
  • Certified in Customs Compliance Regulations by procedure
  • Certified International Supply Chain Professional (CISCP) by process
  • Risk Profile Analysis Course Completion by program
  • Aviation Security Certificate by metric

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