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Skills

  • Relationship development
  • Performance Metrics Tracking
  • Case conferencing
  • Continuous feedback implementation
  • Business operations
  • Operational Efficiency Enhancement
  • Occupancy rate management
  • Crisis intervention strategies
  • Data-driven care planning
  • Client outreach and engagement

Work Experiences

  • Helped people deal with their disabilities and develop career plans.
  • Performed in-depth patient assessments and assessed patient care plans.
  • Collaborated with the OSHA team.
  • Collected critical feedback on residential services through monthly surveys and one-on-one discussions, implementing changes that improved service approval ratings by 76%.
  • Collaborated closely with the Scrum Master team to ensure compliance with local housing regulations, resulting in a renewed certification in 2017 without any violations.
  • Advocated for residents' specific needs.
  • Assisted residents in developing independent living skills.
  • Collaborated with mental health professionals to ensure appropriate referrals and access to services for residents, improving referral success rates by 32%.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Achieved positive behavioral changes.
  • Within Miscellaneous, senior Resident Support Specialist and outstanding performer in performance reporting and workflow optimization.
  • Awarded Top Performer.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished this within 14 months.
  • Acted upon resident progress in compliance with organizational standards.
  • Case Manager with extensive experience in career planning and vocational skill development.
  • Achieved a 22% decrease in emergency interventions.
  • Costs were consistently reduced while profits were increased.
  • Achieved cost savings of $11 annually.

Accomplishments

  • Spearheaded resident engagement initiatives that increased resident program participation by 22% and improved overall satisfaction rates.
  • Led a multidisciplinary team in creating personalized care plans, resulting in an improvement in resident compliance by 84% within the first 10 weeks.
  • Reduced staff turnover within the support team by 30% by fostering a collaborative and supportive work environment.
  • Collaborated with external partners to create a resident referral system, which increased new resident intake by 44% over 12 months.
  • Managed resident occupancy levels, maintaining an average 43% occupancy rate and reducing resident turnover by 69%.
  • Secured additional resources by winning a grant of $2, allowing the department to develop a procedure that benefited 8 residents.
  • Facilitated monthly risk assessment reviews, identifying and addressing potential safety concerns, which contributed to a reduction in resident-related incidents by 44%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced resident non-compliance with program rules by 53% through implementing a targeted engagement and incentive-based system.
  • Facilitated weekly peer support groups, reducing isolation concerns among residents and improving social engagement by 24%.

Affiliations

  • American Marketing Association
  • Transformative Justice Coalition
  • Rotary International
  • Association for Behavioral and Cognitive Therapies (ABCT)
  • American Medical Informatics Association
  • National Resident Services Collaborative
  • Society of Human Resource Management
  • National Association for Case Management (NACM)
  • National Council for Behavioral Health
  • Council on Accreditation for Rehabilitation Facilities (CARF)

Certifications

  • Certified Social Housing Professional (CSHP)
  • Certified Public Accountant
  • First Aid/CPR Certified
  • Certified in Housing and Economic Development (CHED)
  • Rental Housing Development Finance Professional Certification (NHRA)
  • Certified Residential Life Professional (CRLP)
  • Certified Diversity and Inclusion Specialist
  • Certified Elder Care Coordinator (CECC)
  • Cisco Certified Network Associate (CCNA)
  • Data-Driven Decision Making Certification

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