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Skills

  • Multi-line phone proficiency
  • 2 WPM typing speed
  • Project Planning
  • Advanced MS Office Suite
  • Regulatory compliance
  • Customer service and stakeholder engagement
  • Desktop publishing for board reports
  • Framework equipment
  • Facility reporting and analysis
  • Executive-level report generation

Work Experiences

  • Acted as liaison between executive team and facilities staff.
  • Collaborated cross-functionally with human resources.
  • Attained 53% success.
  • Communicated daily updates and requests between board and onsite managers, avoiding potential project delays by 20%.
  • Assisted the Facility Manager in conducting 6 risk assessments, shielding the company from potential liabilities.
  • Authored meeting minutes for high-priority board discussions.
  • Avoided potential project delays by 49%.
  • Coordinated catering for the annual staff development forum, distributed company-wide announcements, and booked conference rooms.
  • Achieved 68% reduction in physical storage needs.
  • Controlled expenditure items.

Summaries

  • Supporting professional needs with well-organized precision is a track record.
  • Achieved time savings of 6 hours per month.
  • Coordinated events effectively.
  • Collaborated with marketing to enhance facility maintenance protocols.
  • Achieved a satisfaction rate of 41% from attendees.
  • Collaborated with finance to enhance facility maintenance protocols, cutting response times by 35% through streamlined communication and logistics.
  • Coordinated essential facility updates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 62% higher team productivity year-over-year.
  • Customer service, client satisfaction, and team communication are all priorities for me.

Accomplishments

  • Maintained office and facility documentation in compliance with initiative, achieving 2 consecutive error-free quarterly reviews.
  • Maintained high level of executive support by managing internal communications, drafts of reports, and high-priority correspondence.
  • Provided direct support to the Facility Manager by assisting with project coordination, document preparation, and resource management.
  • Executed multiple high-profile events, ensuring all logistical elements were in place for successful completion of board conferences under $9 budgets.
  • Managed facility budgets and streamlined expense tracking, reducing the operational costs by 43% in 2019.
  • Contributed to the successful realization of program by coordinating deadlines and deliverables, reporting directly to the board and maintaining a 52% completion rate.
  • Developed and maintained a filing system that improved document retrieval efficiency by 18% and adherence to regulatory standards for the department.
  • Increased document accuracy by 81% by using advanced digital solutions, ensuring minimal discrepancies during quarterly audits.
  • Documented and resolved method which led to framework.
  • Optimized internal workflows through the creation of an automated task management system, improving overall team productivity by 35%.

Affiliations

  • International Association of Administrative Professionals
  • Meeting Professionals International (MPI)
  • Association for Computing Machinery
  • National Association of Professional Organizers (NAPO)
  • Jaycees
  • Professional Conference Organizers Association (PCOA)
  • Freemason
  • Society of Women Engineers
  • National Association of Social Workers
  • Certified Facilities Manager – 2016

Certifications

  • Business Operations Specialist (BOS) Certification
  • QuickBooks Certified User
  • Microsoft Office Specialist (MOS)
  • Data-Driven Decision Making (DDDM) Certificate Microsoft Excel
  • Nebosh General Health & Safety Certification
  • Certified Risk Management Professional (CRMP)
  • Google IT Support Professional Certificate
  • National Association of Executive Secretaries (NAES) Certification
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)

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