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Skills

  • Supervision
  • First Aid/CPR
  • Retention strategies
  • Market research
  • Adherence to safety standards
  • Boarding delays reduction
  • Business operations
  • Standard equipment
  • Operational improvement
  • Account servicing

Work Experiences

  • Achieved a 17% boost in team productivity.
  • Contributed to emergency evacuation planning and training sessions, ensuring 18% compliance with industry safety standards.
  • Created and used framework reports to assist leadership in making key decisions and exceeding operational goals.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Conducted training sessions.
  • Achieved a 38% improvement in security audits.
  • Achieved 58% participation increase.
  • Assisted disabled passengers in compliance with ADA guidelines.
  • Managed Microsoft Excel inventory to improve sales pitches and closed more than 14 sales in one year.
  • Cut wait times by 78% %.

Summaries

  • Adept in passenger check-in assistance.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Accomplished Passenger Agent with a demonstrated history of managing cash/credit transactions totaling $4 weekly, maintaining zero discrepancies and consistently delivering superior in-flight services.
  • Dedicated to providing excellent customer service.
  • Achieved a 75% improvement in operational efficiency.
  • Accomplished Passenger Agent.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Accomplished Passenger Agent with a strong aptitude for multitasking under pressure, specializing in handling complex schedule disruptions and minimizing flight rescheduling by 74%.
  • Achieved performance metrics.

Accomplishments

  • Ensured zero financial discrepancies in ticket sales and upgrades, balancing cash registers with 100% accuracy over a 12-month period.
  • Recognized by management for resolving complex ticketing issues efficiently, which improved passenger retention by 38%.
  • Played a key role in managing flight cancellations and rebookings during peak seasons, reducing passenger dissatisfaction by 19%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented HubSpot to streamline check-in processes, reducing passenger boarding time by 51%.
  • Worked closely with the airline baggage team to locate and return 12% of missing luggage within one year, resulting in a 53% reduction in passenger complaints.
  • Improved emergency passenger evacuation protocols, ensuring a smooth evacuation drill executed in under two years.
  • Trained 14 new team members in proprietary ticketing software, achieving a 28% reduction in booking errors in their first month.
  • Produced detailed reports on passenger-related incidents and delays, enabling senior management to implement targeted improvements.
  • Successfully processed an average of 4 baggage claims per week, reducing the turnaround time for lost luggage recovery by 18 months.

Affiliations

  • American Society of Safety Professionals
  • Customer Experience Certified Professional (CXCP)
  • Passenger Agent & Ground Services Federation
  • International Association of Administrative Professionals
  • International Flight Services Association (IFSA)
  • Frequent Flyer Program Executive Council
  • Emergency Medical Responder Certification - Passenger Support
  • American Marketing Association
  • Languages International – Multilingual Communication Training
  • Customer Service Professionals Network (CSPN)

Certifications

  • Certified Public Accountant
  • Aviation Incident Investigation Certification
  • IATA Advanced Customer Service Skills for Airports
  • Apple Certified Associate (ACA)
  • IATA Passenger Ground Services Certification
  • First Aid/CPR Certified
  • Aviation First Aid and CPR Certification
  • Emergency Planning and Crisis Management in Aviation
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)

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