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Skills

  • Client Retention Initiatives
  • Guest seating arrangements
  • Cash Handling
  • B2B Sales Acquisition
  • Advanced Negotiation Tactics
  • Product and service sales
  • MS Office
  • Revenue optimization
  • Business operations
  • Client relationship management

Work Experiences

  • Answered 5 calls per several months to help customers with their questions and concerns.
  • Achieved results in 2021.
  • Analyzed competitor offerings.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Boosted annual contract value by 81%.
  • Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion.
  • Authored proposals that secured funding.
  • Taught new employees about customer service, money management, and organizational techniques.
  • Achieved an average of 19% over 6 months.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Client-focused professional specializing in portfolio growth and contract negotiation, successfully closing complex deals valued over 9. Increased client renewal rates by 51% through personalized business reviews and solutions.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved significant business growth.
  • Achieved annual client portfolio growth of 52%.
  • Adept Senior Client Account Manager.
  • Adept at managing large-scale client portfolios.
  • Closed high-value deals.
  • Client-savvy Senior Account Manager experienced in implementing personalized retention strategies, boosting satisfaction rates across large portfolios. Recognized for leading new client acquisitions resulting in 4 of team revenue growth.
  • Manage all tasks with a high level of efficiency and precision.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Completed Scrum Master in client relations to enhance service delivery for existing and new B2B clients.
  • Managed a portfolio of 10 high-net-worth clients in the Northeast, contributing to annual revenue growth of 60% over 2015.
  • Documented and resolved process which led to category.
  • Reduced contract renewal time from 16 weeks to 11 days by streamlining the negotiation and approval process, boosting client satisfaction and renewals.
  • Conducted market analysis to identify and acquire 18 new clients, contributing to a 64% boost in regional market share.
  • Collaborated with team of 11 in the development of program.
  • Proactively identified cross-selling opportunities for key clients, adding Asana to their portfolio and driving up annual revenue by 45%.
  • Spearheaded key account management initiatives, growing existing client portfolios by 84% within 2017.
  • Developed quarterly client business reviews, delivering actionable insights that drove a 67% improvement in client-specific KPIs.

Affiliations

  • American Marketing Association
  • Key Account Management Forum (KAM Forum)
  • Jaycees
  • International Association of Business Communicators (IABC)
  • Freemason
  • Society for Customer Relationship Management Professionals (SCRMP)
  • National Account Managers Association (NAMA)
  • National Contract Management Association (NCMA)
  • National Association for Business Economics (NABE)
  • Association of Information Technology Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Strategic Account Manager (CSAM) - 2024 - metric
  • Inbound Marketing Certification – 2023 – HubSpot Academy
  • Certified Public Accountant
  • Google Ads Certification – 2016 (Google)
  • Leadership and Influence Certification - 2017 - category
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Business Analysis Professional (CBAP) - 2015 - initiative
  • Google Certified Professional Cloud Architect

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