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Skills

  • Skill gap analysis
  • Competency mapping for leadership roles
  • Learner engagement strategies
  • Survey design for feedback analysis
  • Trainer Feedback
  • Change management training
  • Loss prevention trainer
  • Hybrid learning platform adaptation
  • Leadership training for remote teams
  • Employee performance improvement consultation

Work Experiences

  • Awarded Top Performer for achieving exceptional client retention through value-driven training programs in 2019.
  • 13 new members of the guest service team were recruited and trained by me.
  • Addressed individual pace needs.
  • Quickly adjusted training plans to meet the needs of clients while keeping timelines, budgets, and preferences in mind.
  • Used Adobe Creative Suite to track clients' progress and adjusted plans to keep them on track.
  • Authored content for process improvement training guides incorporated into organizational knowledge libraries for future employee development.
  • Adapted training sessions based on feedback.
  • Kept an eye on participant workflow and behavior throughout the training process.
  • Adapted training sessions based on participant feedback and data, improving average knowledge assessment scores by 53% over two years.
  • Assessed team dynamics and restructured existing training methods, creating a more cooperative environment that improved average team performance by 44%.

Summaries

  • Working under tight deadlines and making independent assessments of training effectiveness.
  • Clear understanding of strategic planning and process improvement as well as quality assurance training.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Acclaimed Freelance Trainer awarded Outstanding Service Award in 2015 for exceptional client satisfaction rates and innovative training content delivery.
  • Sharp professional promoting budget management and project management as part of a broad skill set.
  • Exceptionally effective at educating people of all skill levels.
  • Dedicated training professional who has a track record of developing training plans and supplementary materials to aid initiative students in their academic pursuits.
  • Freelance Trainer is a multi-talented Freelance Trainer who is consistently rewarded for planning and operational improvements.
  • Looking to apply 12 years of experience to a position that allows for growth and advancement.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with the HR department to design onboarding training that led to a 57% faster acclimation period for new hires.
  • Resolved product issue through consumer testing.
  • Spearheaded the use of QuickBooks tools to provide interactive workshops, leading to 62% higher satisfaction scores.
  • Created and standardized a reporting format for training completion and success metrics, establishing clear benchmarks for Meridian.
  • Led learning sessions for 18 users in Denver, driving a 48% growth in technology adoption rates.
  • Implemented a gamification strategy within training programs, increasing learner participation by 79% and certificate completions.
  • Developed custom e-learning modules on Asana which led to a 76% increase in course completion rates.
  • Introduced live Q&A segments at the end of virtual sessions, which improved engagement metrics by 75% over previous formats.
  • Revamped training content based on participant feedback, resulting in a 31% increase in post-training assessments and knowledge retention.

Affiliations

  • American Marketing Association
  • American Society of Safety Professionals
  • Society of Women Engineers
  • International Federation of Training and Development Organizations (IFTDO)
  • Society for Human Resource Management (SHRM)
  • Human Capital Institute (HCI)
  • Rotary International
  • American Medical Informatics Association
  • Society for Industrial and Organizational Psychology (SIOP)
  • International Association of Facilitators (IAF)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Corporate Trainer by International Board of Certified Trainers (IBCT)
  • Certified Public Accountant
  • Google Professional Cloud Instructor by Google Cloud Academy
  • Certified eLearning Specialist (CELS) by Brightline
  • Certified Professional in Training Management (CPTM) by process
  • CompTIA Network+
  • Certified Sales Trainer by Sales Management Association
  • CompTIA Security+
  • CompTIA A+ Technician

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