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Skills

  • Multitasking in fast-paced environments
  • Inventory management and control
  • KPI Tracking and Performance Metrics Development
  • First Aid/CPR
  • MS Office
  • Customer service
  • Menu memorization
  • Celebrity Chef Partnerships and Promotions
  • Problem resolution
  • Quality Assurance in Room Service Deliveries

Work Experiences

  • Created a monitoring system for special guest requests.
  • Collaborated with the Executive Chef to develop seasonal menus, boosting in-room dining sales by $10 per quarter.
  • Achieved 100% fulfillment rate of personalized service requests.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Captured a 46% increase in useful feedback data.
  • Achieved a 36% improvement.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Boosted team productivity.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Coordinated food delivery at guest-requested times.

Summaries

  • Dedicated to providing nutritious food to patients in need.
  • Collaborates effectively with hotel executive teams.
  • Allowed for seamless tracking of KPIs.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.
  • Achieved a 33% improvement in order processing time.
  • Analytical Room Service Manager.
  • Built long-term vendor relationships.
  • Strengths in cross-functional collaboration and budget management backed up by Miscellaneous training.
  • Ambitious Room Service Manager, highly skilled in overseeing room service logistics during large-scale events. Flawlessly coordinated service for 7 attendees during process at Portland, ensuring timely and accurate deliveries.
  • With 9 years of experience serving program food, capable Room Service Manager.

Accomplishments

  • Formed partnerships with local organic farms to introduce fresh, regionally sourced ingredients, decreasing procurement costs by 47%.
  • Collaborated with the culinary team to develop a seasonal menu update, resulting in a 79% increase in guest satisfaction and repeat orders.
  • Conducted market research to better understand guest preferences, leading to the introduction of customized in-room dining packages that increased sales by 36%.
  • Reduced stock discrepancies by 54% by introducing advanced digital inventory software, creating a more transparent and trackable inventory system.
  • Reduced food spoilage costs by introducing FIFO (First In, First Out) inventory management, leading to $17 savings in 4 months.
  • Successfully resolved 3 guest complaints within 11 minutes by emphasizing active listening and empathetic conflict resolution techniques.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a detailed ordering process to prevent over-ordering, reducing supply costs by 72% over 6 quarters.
  • Created and organized monthly training sessions on guest service excellence, resulting in improvements highlighted by a 32% increase in positive guest feedback.
  • Resolved product issue through consumer testing.

Affiliations

  • International Hotel & Restaurant Association (IH&RA)
  • American Hotel & Lodging Association (AHLA)
  • Foodservice Consultants Society International (FCSI)
  • Society of Women Engineers
  • Hospitality Leaders Industry Network (HLIN)
  • Rotary International
  • International Council of Nurses
  • World Association of Chefs Societies (WACS)
  • Hospitality Industry Technology Exposition and Conference (HITEC)
  • Luxury Hospitality Group (LHG)

Certifications

  • Online Reputation Management for Hospitality - Lakeside Partners
  • Inventory Management for Hospitality Professionals - Summit Group
  • Hotel Industry Analytics Certification (HIA) - Harbor & Co.
  • Food and Beverage Strategy Certificate - Beacon Labs
  • Google Certified Professional Cloud Architect
  • Food Safety Manager Certification Beacon Labs
  • Conflict Resolution and Mediation in Hospitality - Harbor & Co.
  • Certified Hospitality Revenue Manager (CHRM) – Brightline
  • Certificate in Hotel Revenue Management - Cedar Works
  • Certified Restaurant Manager (CRM) – Northwind

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