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Skills

  • ServiceNow expert
  • Operational budget forecasting
  • Operational improvement
  • Lean Six Sigma methodologies
  • Regression analysis
  • Supervision
  • Team building
  • Data-driven decision making
  • Calibration and preventive maintenance programs
  • Continuous Improvement Initiatives

Work Experiences

  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as standard and procedure personnel.
  • Achieved a 55% reduction in defect levels.
  • Had an excellent attendance record and was always on time for work.
  • Achieved results over a one year period.
  • Established the standards, practices, and procedures for the quality department.
  • Achieved documented savings of $17 annually.
  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Gathered, analyzed, and disseminated statistical data.
  • Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.

Summaries

  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Achieved zero non-conformance findings during category audits.
  • Professional in quality management with a proven track record of delivering efficiency and standardization while adhering to all ISO, QS 9000, and Six Sigma quality systems.
  • Achieved a 26% reduction in failures.
  • Achieved 25% fewer defects.
  • Adept at reducing rework costs by 13 annually.
  • Achieved breakthrough improvements in quality metrics.
  • Operational improvements, program implementation, and documentation are among his specialties.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Achieved results through process optimization.

Accomplishments

  • Calibrated and maintained 4 key quality instruments, ensuring adherence to procedural calibration standards and preventing deviations in product quality.
  • Reduced cycle time in testing by 43% by optimizing processes and balancing resources, ensuring consistent on-time product delivery.
  • Supervised and trained 9 junior QA engineers on advanced testing methodologies and tools, raising department-wide testing accuracy by 21%.
  • Led a cross-functional team that decreased customer complaints by 83% by addressing root causes in the production line.
  • Developed automated test protocols for Workday, reducing manual test time by 28% and increasing test accuracy.
  • Collaborated with the production engineering team to revise the production flow, resulting in a 83% reduction in waste and rework.
  • Resolved product issue through consumer testing.
  • Assisted in standardizing SOPs for quality control processes, ensuring all company sites were aligned regarding best practices and reducing error rates company-wide by 33%.
  • Directed the implementation of a lean manufacturing initiative, which cut material waste by 19% and enhanced line productivity by 74%, reducing overall production costs.
  • Monitored and tracked the performance and calibration of testing equipment, ensuring compliance with industry standards and passing 7 consecutive external audits.

Affiliations

  • International Council of Nurses
  • International Association for Quality and Productivity (IAQP)
  • Certified Quality Auditor (CQA) - ASQ
  • ISO 9001 Implementers Association
  • Institute of Quality Assurance (IQA)
  • Corrective and Preventive Actions (CAPA) System Owners Group
  • Statistical Process Control (SPC) Experts
  • Toastmasters
  • Quality Management System (QMS) Consortium
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Six Sigma Green Belt Certification – Brightline
  • Statistical Process Control (SPC) Certification - metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • CompTIA Security+
  • GD&T (Geometric Dimensioning & Tolerancing) Certification - Northwind
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Certified Testing Professional for Electric Devices (CTPED) – method

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