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Skills

  • Multilingual communication (Portuguese fluency)
  • Event and Meeting Planning
  • Menu Planning Assistance and Feedback Integration
  • Health Inspection Coordination
  • SOP development and implementation
  • Order Management and Error Reduction Techniques
  • Employee morale and retention strategies
  • Time management and multitasking
  • Attention to detail and accuracy
  • Report generation and trend analysis

Work Experiences

  • Contributed to a 83% boost in satisfaction metrics.
  • Elevated Portland ratings by 47%.
  • Created and maintained employee work schedules, reducing conflict and improving coverage by 79%, resulting in a smoother operation.
  • Enhanced scheduling and record-keeping.
  • Ensured sensitive data was properly updated.
  • Coordinated vendor deliveries and minimized stock discrepancies, reducing over-ordering issues and saving $6 monthly.
  • Coordinated with the marketing team.
  • Achieved a perfect score on Innovation Award.
  • Enhanced the guest reservation system, leading to a 85% reduction in reservation-related complaints.
  • Created and maintained employee work schedules.

Summaries

  • Effective Restaurant Administrative Assistant with a passion for improving customer experience. Implemented customer feedback systems, reducing negative reviews and boosting positive ratings by 26%.
  • Accomplished Restaurant Administrative Assistant specializing in payroll management for 17 employees. Reduced payroll errors by 71% and improved staff retention by facilitating team bonding initiatives.
  • Adept in improving operational efficiency.
  • Detail-oriented Restaurant Administrative Assistant.
  • Effective Restaurant Administrative Assistant.
  • Applied conflict resolution techniques.
  • Dedicated Restaurant Administrative Assistant adept in improving operational efficiency by implementing HR policies that decreased absenteeism by 15%. Proven ability to handle payroll for over 14 employees.
  • Detail-driven Restaurant Administrative Assistant with proven success in managing reservations during peak times. Enhanced table turnover by 84% and improved overall guest satisfaction.
  • Dedicated Restaurant Administrative Assistant focused on improving revenue tracking and analysis to give management actionable insights. Increased overall profits by $7 with effective financial reporting and trend analysis.
  • Cut supply costs by $12 through strategic vendor negotiations.

Accomplishments

  • Reduced food waste by collaborating on inventory tracking and forecasting, saving $12 annually.
  • Supported restaurant rebranding and marketing initiatives, directly contributing to a 71% increase in nightly reservations.
  • Facilitated communication among floor staff, kitchen, and management, reducing order wait time by 6 minutes during peak periods.
  • Analyzed and corrected recurring errors in the scheduling system, leading to increased staff satisfaction and retention by 34%.
  • Automated key reporting tasks through Microsoft Excel, reducing time spent on compiling and distributing daily and weekly reports by 25%.
  • Generated and analyzed operation metrics, resulting in a 26% improvement in decision-making speed.
  • Supported the overall smooth operation of the restaurant by coordinating communication between kitchen, wait staff, and management.
  • Improved monthly sales reports accuracy by automating manual data entry, saving 5 hours of work per week.
  • Processed vendor invoices and payments, reducing discrepancies by 26% and ensuring timely transactions.
  • Planned and executed promotional campaigns in coordination with the marketing team, driving revenue up by $12 in 6 months.

Affiliations

  • Certified Food Protection Manager (CFPM), acquired certification focused on restaurant safety
  • International Association of Administrative Professionals (IAAP), Joined procurement and vendor management advisory board in 2021
  • National Association of Catering and Events (NACE), Acquired Venue Management Certification, 2020
  • Restaurant and Hospitality Human Resources Forum, Conducted coaching training for front-of-house conflict resolution
  • Administrative Professionals Human Resource Leadership Council, Completed Time Management course in 2015
  • Restaurant Facility Management Association (RFMA), Trained member since 2019
  • Restaurant Industry Networking Group (RING), Participated in tabletop simulations for improving reservations flow
  • Society for Foodservice Management, Facilitator for multilingual communication sessions
  • National Hospitality Business Alliance, Member since 2020, special focus on customer loyalty program development
  • Association for Talent Development (ATD) Hospitality Chapter, Attended course on employee relation strategies in 2017

Certifications

  • Certified Administrative Professional (CAP) - Cedar Works, 2023
  • Certified Restaurant Supervisor (CRS) - Harbor & Co. - 2016
  • Scheduling and Workforce Management Certification - Salesforce - 2022
  • Certified Hospitality Administrator (CHA) - Summit Group - 2016
  • ServSafe Food Protection Manager Certification – Brightline, 2019
  • Certified in Food and Beverage Management - Lakeside Partners - 2018
  • Payroll Compliance Practitioner (PCP) - Summit Group - 2016
  • Certified Restaurant Revenue Management (CRRM) - Meridian - 2023
  • Advanced Budgeting Techniques - Meridian - 2023
  • Health and Safety Compliance (HACCP) - Lakeside Partners - 2016

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