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Skills

  • Effective upselling techniques
  • Complaint resolution
  • Problem resolution
  • Store opening and closing
  • Conflict de-escalation
  • Budgets
  • Guest seating arrangements
  • Customer Relationship Management (CRM) Software Proficiency
  • Customer inquiry resolution
  • Product and service sales

Work Experiences

  • Boosted online inquiries by 54%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Innovation Award for excellent customer service, maintaining a customer satisfaction score of 57% over 6 months.
  • Advised customers on price matching and bundled deals, helping them save $4 per transaction while maintaining a healthy profit margin.
  • Achieved Outstanding Service Award for excellent customer service.
  • Achieved Top Performer for surpassing sales targets by 81% over a 17-month period.
  • Transported ServiceNow to the past year customer locations.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Boosted sales of HubSpot by 73% through implementing targeted customer engagement strategies during peak hours.
  • Arranged in-store merchandising campaigns, increasing customer engagement and purchase rate by 41% during holiday periods.

Summaries

  • Sales Assistant with a specialty in strategic planning.
  • Achieved results within several months.
  • Achieved results through efficient merchandising.
  • Collaborated with marketing teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted in-store revenue by $13.
  • Collaborative Customer Service Sales Assistant.
  • Customer Service Sales Assistant is a dynamic program and procedure retail product salesperson with 14 years of experience.
  • Clear understanding of data analysis and project management as well as vendor management training.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.

Accomplishments

  • Regularly updated and monitored performance dashboards, providing executive teams with actionable insights that helped refine customer engagement tactics.
  • Developed conflict de-escalation strategies that reduced refund requests and returns by 81%, saving the company approximately $12 annually.
  • Mentored and trained 2 new customer service assistants on product knowledge, brand messaging, and best practices, reducing training time by 2 hours.
  • Streamlined checkout processes, cutting average cart abandonment rate by 81%.
  • Handled seasonal promotional campaigns by aligning customer service and sales, ultimately driving a 16% boost in both traffic and conversion rates.
  • Improved order processing efficiency by 67% through automation tools and revised documentation workflows.
  • Assisted in the management of online store inquiries, contributing to a 55% increase in e-commerce order completion.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tracked sales conversion rates and implemented strategies that increased conversions by 38% over the past year.
  • Resolved product issue through consumer testing.

Affiliations

  • Customer Service Managers Association (CSMA)
  • Society of Sales Professionals in Retail (SSPR)
  • International Council of Shopping Centers (ICSC)
  • National Retail Federation (NRF)
  • Certified Customer Service Professional Program (CCSP)
  • Association for Talent Development (ATD)
  • Lions Club
  • Retail Operations Managers Association (ROMA)
  • Customer Contact Week (CCW) Advisory Board
  • Customer Success Association

Certifications

  • CompTIA Security+
  • Professional Sales Certification (PSC) - Cedar Works
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Store Merchandising Optimization - Beacon Labs
  • Consumer Engagement Expert Certification - Beacon Labs
  • Certified Sales Leadership Professional (CSLP) - Northwind
  • Digital Customer Service Specialist (DCSS) Certification - Ironclad Systems
  • Advanced Sales and Service Specialist Certification (ASSS) - Harbor & Co.
  • First Aid/CPR Certified
  • Project Management Professional (PMP)

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