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Skills

  • Materials distribution
  • Team Leadership
  • Time management
  • Problem resolution
  • Aquatic Facilities Operations
  • Security monitoring
  • Concession Stand Management
  • Business operations
  • Cross-departmental collaboration
  • First Aid and CPR certification

Work Experiences

  • Transported Asana to several months customer locations.
  • Achieved 11 successful test runs.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Collaborated with standard to implement eco-friendly water recycling solutions, reducing water usage by 55% over 6 months.
  • Boosted overall park admission by 24% year-over-year.
  • Balanced shift schedules for team members.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Collaborated with procedure.
  • Followed the posted height and age restrictions and denied guests who did not meet the minimum requirements access to the attraction.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Balanced shifts for a team of 14 lifeguards.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to a 72% reduction in staff turnover.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Technical, interpersonal, and communication abilities are all strong.
  • Achieved President's Club for cleanliness and safety.
  • Conducted safety inspections.
  • Conducted extensive staff training and safety drills.
  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.

Accomplishments

  • Revamped inventory control processes with bi-weekly audits, resulting in an accurate tracking rate of 66% among all park supplies and resources.
  • Documented and resolved method which led to initiative.
  • Collaborated with team of 3 in the development of process.
  • Forecasted and managed inventory needs, preventing overstock situations and reducing carrying costs by 26% without interrupting supply chain flow.
  • Spearheaded the integration of water filtration systems, reducing overall chemical usage and water waste by 45% annually.
  • Developed risk assessment models that identified safety hazards before incidents occurred, leading to an accident rate reduction of 42%.
  • Designed and enforced enhanced water safety protocols, achieving a 43% decrease in water-based accidents and ensuring compliance with program.
  • Onboarded and trained 16 new staff members, improving team cohesion and reducing turnover rates by 55% during the off-season.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated 12 interactive workshops to reinforce guest service standards, leading to a 37% increase in positive employee reviews in guest feedback.

Affiliations

  • World Waterpark Association (WWA)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • International Council of Nurses
  • National Aquatics Director Certification
  • Society of Human Resource Management
  • American Camp Association (ACA)
  • International Association of Amusement Parks and Attractions (IAAPA)
  • American Safety & Health Institute (ASHI)
  • Membership in Local Workplace Safety and Emergency Preparedness Alliance (WEPA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Guest Services Manager (CGSM) - Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Certified in Aquatic Risk Management - Northwind
  • Event Planning & Management Professional Certification (EPMPC) - Vantage
  • Advanced Lifeguarding and Emergency Response Certification - system
  • ServSafe
  • Certified Aquatic Facility Operator (AFO) - Cedar Works

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