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Skills

  • Operational improvement
  • CRM Systems
  • Heavy lifting
  • Framework equipment
  • Credit and collections
  • Time management skills
  • Music showcase training
  • Bilingual in Spanish
  • Operations management
  • Process improvement

Work Experiences

  • Had planned ahead.
  • Won
  • Managed
  • Transported Adobe Creative Suite to three years customer locations.
  • Worked with the parts department to get the parts I needed.
  • Invented
  • Provided management with method updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Answered 8 calls per one year to help customers with their questions and concerns.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Professional with over 17 years of experience in project management and process improvement initiatives across the enterprise.
  • Ambitious
  • Deadline-driven
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Adaptable, tenacious, and capable project manager with over 18 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.

Accomplishments

  • Collaborated with family members to develop client-support plans, resulting in greater family involvement and increasing treatment adherence by 67%.
  • Conducted intake interviews and compiled patient histories for new admissions, ensuring comprehensive initial assessments and decreasing intake errors by 53%.
  • Supported clinical staff in developing and adapting individualized care plans, resulting in a 60% reduction in acute care hospitalizations over 4 months.
  • Facilitated group therapy sessions under the supervision of a licensed therapist, increasing overall group engagement by 31%.
  • Increased sales 4% over three years.
  • Led therapeutic art and music activities, yielding a 51% improvement in client mood and emotional expression.
  • Coordinated with local community resources to link clients with additional mental health services, resulting in 69% increase in external referral follow-through.
  • Utilized Cognitive Behavioral Therapy (CBT) methods to provide client-centered support, contributing to a 64% reduction in anxiety symptoms over 9 weeks.
  • Recorded detailed patient behavior logs and progress notes adhering to HIPAA guidelines, contributing to accurate and timely updates in Asana system.
  • Supported diverse client populations by leveraging multilingual communication skills in Spanish, improving patient satisfaction and reducing misunderstandings.

Affiliations

  • Rotary International
  • Behavioral Health Tech Coalition (BHTC)
  • American Marketing Association
  • American Society of Safety Professionals
  • Jaycees
  • Certified in Crisis Prevention and Intervention (CPI) methods
  • Mental Health America (MHA) – Peer Counseling Volunteer
  • American Society of Clinical Hypnosis (ASCH)
  • Lions Club
  • International Association of Administrative Professionals

Certifications

  • ServSafe
  • Apple Certified Associate (ACA)
  • Residential Care Facility Professional Qualification (RCF-PQ) - 2015
  • Certified Peer Support Specialist (CPSS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Mental Health First Aid (MHFA) - Austin - 2022
  • Applied Suicide Intervention Skills Training (ASIST) - Boston - 2023
  • Certified Public Accountant
  • First Aid/CPR and AED Certification procedure 2019
  • CompTIA A+ Technician

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