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Skills

  • Food preparation
  • Inventory management and cost control
  • Food waste reduction strategies
  • Item promotion
  • Food sales and promotion
  • Point of sale knowledge
  • High-volume dining
  • Cash handling expert
  • Bill computation
  • Guest relations management

Work Experiences

  • Allowed staff to handle various roles.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Managed food resources, memorized orders, and coordinated service in a 11-table restaurant.
  • Achieved a 39% rise in guest satisfaction.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
  • Evaluated meal preparation to ensure that special orders were created and that cooking procedures were followed.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Achieved a 62% reduction in preparation time.
  • Cashed out customers using cash registers and credit card machines, handling up to $18 in cash per event.

Summaries

  • With careful organization, he is an effective creator of service structures.
  • Bar procedures and liquor laws, as well as a recent license in the preparation and sale of alcoholic beverages.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Professional with 4 years of experience in restaurant operations who is dependable and quality-oriented.
  • Devoted Lead Banquet Server with 4 years of experience in procedure setting providing quality service.
  • Food safety and sanitation guidelines are known to this focused and efficient team member.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • When greeting, serving, and fulfilling individual requests, be upbeat and friendly.
  • Experienced Lead Banquet Server with system restaurant environments.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Trained a team of 14 banquet servers and hosts in event protocols, contributing to an increase in guest satisfaction by 31%.
  • Implemented an inventory tracking system, saving 41% in costs and improving accuracy in food and beverage stock management.
  • Supported simultaneous coordination of 13 banquet events, ensuring flawless execution and high client satisfaction across multiple venues.
  • Managed the alignment of simultaneous event schedules, ensuring no delays and the satisfaction of all clients.
  • Guided a team of 6 staff in executing VIP banquets, resulting in increased satisfaction scores from high-profile clients.
  • Led the breakdown operations of banquet events reducing teardown time by 55% through effective coordination and delegation.
  • Involved in planning and executing catering for 9 high visibility events, earning praise for seamless service delivery and customer experience.
  • Handled high-pressure situations during large-scale events, ensuring smooth production timelines and problem resolution without impacting client satisfaction.
  • Led post-event analysis meetings, identifying areas for improvement and leading to a 22% rise in efficiency for future events.
  • Optimized event preparation by cutting lead times by 6 months, improving overall setup efficiency for banquets with 14+ attendees.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Catering Executive (ICE) Membership
  • National Registry of Food Safety Professionals (NRFSP)
  • Association of Food and Beverage Professionals (AFBP)
  • Toastmasters
  • Society of Women Engineers
  • Rotary International
  • Society for Hospitality and Tourism Educators (SHATE)
  • National Restaurant Association (NRA)
  • Society of Hospitality and Food Service Management (SHFM)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • CompTIA A+ Technician
  • Hospitality and Tourism Management from Florida Atlantic University 2023
  • Business Etiquette: Professionalism & Appearance Certification
  • Wine & Spirits Education Trust (WSET) Level 1 in Wines 2022
  • CompTIA Security+
  • Advanced Food Safety Training by SERVE IT RIGHT Seattle
  • ServSafe
  • Cisco Certified Network Associate (CCNA)

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