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Sales Customer Experience Coach resume examples

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Skills

  • Regulatory compliance
  • Workshop coordination
  • Team management
  • Customer relationship management (CRM) systems
  • Organization
  • Client Account Maintenance
  • Customer service
  • Employee Onboarding
  • Project implementation
  • First Aid/CPR

Work Experiences

  • Boosted compliance in sales protocols by 31%.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Evaluated the effectiveness of training programs on a regular basis and made improvements in areas where they were lacking.
  • Kept track of initiative company and employee activities on a daily basis, identifying areas for improvement and putting plans in place to address them.
  • 61% of the sales team exceeded targets after training.
  • Conducted one-on-one training designed to improve role-play outcomes, with 37% of the sales team exceeding targets after training.
  • Collaborated with sales managers to develop personalized coaching programs, increasing underperforming staff quota attainment by 74%.
  • Decreased abandoned prospect leads by 69%.
  • Coached and trained a 7-person customer support team.
  • Coached a team of 3 sales representatives.

Summaries

  • Strategic Sales Trainer is on the lookout for a way to add value to the Lakeside Partners team.
  • Sales Customer Experience Coach with 16 years of experience in client relations.
  • Sales Customer Experience Coach with 3 years of successful risk assessment and stakeholder engagement experience.
  • With a charismatic style and insightful approach, I am an authoritative and clear communicator.
  • Looking to apply 12 years of experience in Miscellaneous to a dynamic role with Ironclad Systems.
  • Achieved 71% improvement in first-contact resolution rates.
  • Achieved 23% growth in NPS.
  • Highly skilled at creating training manuals and protocols to help new hires stick around longer.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Working with managers to hone in on specific requirements is second nature to me.

Accomplishments

  • Reduced sales-response time by 16% through process optimization and active coaching, enhancing overall customer experience.
  • Documented and resolved initiative which led to standard.
  • Reduced customer complaints by 82% through effective coaching on proactive communication strategies.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Standardized review processes for post-sale service, contributing to a 75% increase in customer lifetime value.
  • Developed a coaching framework that empowered sales reps to achieve a 51% quota attainment across the entire team.
  • Collaborated with sales leadership to create custom coaching plans, achieving a 46% boost in low-performing reps meeting their quotas.
  • Achieved a 77% increase in mentorship participation rate by introducing rewards-linked coaching programs.
  • Executed new customer onboarding sessions, resulting in reduced support tickets by 22% within the customer's first 8 days.

Affiliations

  • Association for Talent Development (ATD)
  • American Society for Quality (ASQ) - Customer Experience Division
  • International Coaching Federation (ICF)
  • National Speakers Association (NSA)
  • Customer Success Association (CSA)
  • Sales Enablement Society (SES)
  • American Marketing Association
  • Toastmasters
  • Rotary International
  • Association for Professional Sales (APS)

Certifications

  • Leadership and Management Certificate – Summit Group
  • Customer Journey Mapping Specialist initiative
  • Salesforce
  • Hootsuite Certified Social Media Strategist
  • Apple Certified Associate (ACA)
  • Certified Customer Experience Professional (CCXP)
  • Certified Business Analysis Professional (CBAP)
  • Professional Sales Skills Certification
  • Certified Sales Leadership Professional (CSLP)
  • Certified KPI Professional by The KPI Institute

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