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Skills

  • First Aid/CPR
  • Systems administration
  • Equipment setup
  • Process improvement
  • Client relationship management
  • Data-driven decision making
  • Problem resolution
  • Mentorship and Talent Development
  • Organization
  • Software updates

Work Experiences

  • Automated repetitive technical tasks using Power BI, allowing the team to focus on higher-priority initiatives, saving approximately 72% of time.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborated closely with clients.
  • Aligned 13 global regions.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux, and Mac systems.
  • Collaboratively developed an onboarding and mentoring program for new hires, resulting in quicker ramp-up times and a 75% reduction in turnover.
  • Collaborated with product managers and stakeholders to align engineering deliverables with business goals, directly increasing ROI by 23% on Workday.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Chaired weekly engineering status meetings, steering effective decision-making that led to on-time delivery of SAP with a 79% defect rate reduction.
  • Achieved a 38% improvement in server response times.

Summaries

  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Aligned technology deliverables with business goals.
  • Troubleshooter with extensive knowledge of system architecture and diagnostics.
  • Collaborative leader guiding teams through complex technical roadblocks, delivering innovative solutions that improved customer satisfaction by 22% in 9 major territories.
  • Excellent Technical Group Leader with 8 years of experience providing exceptional support to users at all levels.
  • Boosted operational efficiency by 60%.
  • Costs were consistently reduced while profits were increased.
  • Conducts root cause analysis.
  • Achieved a 43% efficiency gain across the organization.
  • Strengths in strategic planning and client relations backed up by Computers Software training.

Accomplishments

  • Provided technical oversight for the deployment of initiative, reducing integration time by 72% and improving time to market.
  • Achieved a 54% reduction in cloud infrastructure costs by optimizing server provisioning and instating automated scaling protocols.
  • Directed a successful automation project using Workday, resulting in a 60% reduction in manual tasks and an increase in operational accuracy.
  • Analyzed and identified critical system performance issues, applying custom solutions that increased system reliability by 6 hours.
  • Supervised the testing and deployment of updates to strategic software systems, ensuring compliance with category for Atlanta operations.
  • Documented and resolved standard which led to framework.
  • Reduced go-live times for new software features by 35% through the identification and resolution of deployment bottlenecks.
  • Spearheaded the deployment of Microsoft Excel to multiple data centers, achieving method compliance across all sites.
  • Actively consulted on corporate-wide technological initiatives, positioning the company for a 27% growth in technical capabilities.
  • Provided hands-on leadership in system overhauls, leading to a 46% reduction in deployment times for enterprise applications.

Affiliations

  • International Council of Nurses
  • Society for Human Resource Management (SHRM) - Change Management and Organizational Development Committee
  • Project Management Institute
  • American Productivity & Quality Center (APQC) - Member, Knowledge Management in Technology Advisory Council
  • Lean Enterprise Institute (LEI) - Member, Lean Management in Technology Sector
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Society of American Engineers (SAE) - Advisory Member, Digital Infrastructure Initiatives
  • International Council on Systems Engineering (INCOSE) - System Architecture & Integration Group
  • AI Infrastructure Alliance (AIIA) - AI-Driven Infrastructure Leadership Group

Certifications

  • Lean Six Sigma Green Belt - 2024
  • Microsoft Certified: Azure DevOps Engineer Expert 2019
  • Certified Public Accountant (CPA)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Agile Certified Practitioner (PMI-ACP) - 2017
  • Certified in Risk and Information Systems Control (CRISC) – 2015
  • Certified in the Governance of Enterprise IT (CGEIT) – 2020
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Azure Architect Design Certification – 2023

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