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Skills

  • Employee timesheet processing
  • Administrative support
  • Accounting familiarity
  • Credit and collections
  • Report analysis
  • Written and verbal communication
  • Contract negotiation
  • Transcription and dictation
  • Strategic planning and execution
  • Executive presentations

Work Experiences

  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 7 ring.
  • Used vendor management and cross-functional collaboration to quickly resolve system issues, effectively reducing customer complaints by 12%.
  • Accomplished results within a initiative period.
  • Effectively interacted with New Business Assistant and New Business Assistant, took detailed notes, and distributed minutes to all attendees in 18 months meetings.
  • Used Workday to write a variety of letters, reports, and other documents.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 14% reduction in the company's travel expenses.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Created new filing and organizational procedures that helped the company save $10 per two years in labor costs.

Summaries

  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • New Business Assistant is a dependable and enthusiastic New Business Assistant with 11 years of front desk management experience.
  • Offering 14 years of experience in customer relations management.
  • Proven track record of updating offices and increasing overall productivity.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • New Business Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.

Accomplishments

  • Participated in industry conferences and client events, increasing the company’s market visibility by 52%.
  • Used process to predict sales trends, contributing to 51% higher business growth than forecasted.
  • Enhanced new client onboarding processes that improved time-to-service by 13 days.
  • Utilized program to increase contact database accuracy, resulting in improved client communication and relationship management.
  • Implemented a new CRM system, which enhanced client tracking and increased reporting accuracy by 82%.
  • Revamped the contract review process, reducing approval times by 2 days and speeding up the deal closure.
  • Managed the planning and execution of corporate events, generating an additional $12 in new business opportunities.
  • Developed and presented proposals to clients, securing contracts worth a total of $3.
  • Trained and mentored a team of 11 in sales techniques, resulting in a 64% increase in overall team performance.
  • Reduced lead follow-up time by 45% through an automated email marketing system using Microsoft Excel.

Affiliations

  • International Society for New Business Development (ISNBD)
  • Lions Club
  • Young Entrepreneur Council (YEC)
  • Business Networking International (BNI)
  • International Council of Nurses
  • Society of Human Resource Management
  • Corporate Strategy and Business Development Association (CSBDA)
  • Business Development Guild (BDG)
  • Sales Management Association (SMA)
  • Entrepreneurs’ Organization (EO)

Certifications

  • Certified Risk Management Professional (CRMP)
  • Email Marketing Certification - HubSpot Academy
  • Sales Development Representative Certification program
  • CompTIA Network+
  • Certified Customer Success Manager (CCSM) Level 1 - SuccessCOACHING
  • ISO 9001:2015 Lead Auditor Certification
  • CompTIA A+ Technician
  • Google Ads Certification
  • Certified Digital Marketing Professional (CDMP) – Digital Marketing Institute
  • Cisco Certified Network Associate (CCNA)

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