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Skills

  • Scheduling understanding
  • Initiative marketing
  • Lead prospecting
  • First Aid/CPR
  • Problem resolution
  • Operational improvement
  • Client Retention and Loyalty Programs
  • MS Office
  • Customer retention strategies
  • Account servicing

Work Experiences

  • Affected 5% of the customer base.
  • Closed over $3 in sales, which included preparing contracts and processing order forms each one year.
  • Analyzed sales metrics and implemented targeted training changes, improving the team's conversion rates by 25%.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Answered detailed questions about the company's offerings, service policies, and plan benefits.
  • Achieved 76% retention.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Adjusted pitch strategies.
  • Managed QuickBooks inventory to improve sales pitches and closed more than 13 sales in several months.

Summaries

  • Achieved a 47% boost in product bundling performance.
  • Achieved a 14% increase in average order value.
  • Achieved 5% growth in market share.
  • Achieved an average increase of 84%.
  • Professional with project management and data analysis expertise who is organized and resourceful.
  • To deliver customized solutions and maximize company profit, it flexes with changing demands and unique customer needs.
  • Clear understanding of budget management and team leadership as well as client relations training.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Japanese is a bilingual individual who is fluent in both languages.
  • Talented sales representative with a proven track record of generating leads and over 15 years of experience.

Accomplishments

  • Established new cross-functional team practices for inbound lead follow-up, increasing appointment setting by 28%.
  • Strengthened client relationships by conducting bi-monthly service reviews, resolving customer concerns early and improving satisfaction by 26%.
  • Created a customer feedback loop that provided actionable insights to the product team, leading to a 76% improvement in product offering.
  • Led e-learning initiative to enhance product knowledge and sales techniques among team members, resulting in a 45% improvement in pitch quality.
  • Monitored and analyzed market trends to adjust sales approaches, leading to a 76% increase in lead conversion.
  • Exceeded individual and team sales targets for 16 consecutive months using competitive benchmarking and market analysis.
  • Orchestrated referral programs that resulted in 14 new customer partnerships by leveraging existing client relationships.
  • Contributed to Summit Group securing a major business account worth $10 by developing a tailored sales proposal and comprehensive product education.
  • Implemented CRM tool to streamline customer interaction data, improving response time by 58% and enhancing service delivery.
  • Formulated and executed pricing strategies based on competitive analysis, yielding a 35% increase in profitability over several months.

Affiliations

  • LinkedIn Sales Solutions Certification
  • Business Marketing Association (BMA)
  • International Association for Contract & Commercial Management (IACCM)
  • Toastmasters
  • National Association for Sales Training Professionals (NASTP)
  • International Institute of Customer Service Management (IICSM)
  • National Association of Sales Professionals (NASP)
  • Customer Experience Professionals Association (CXPA)
  • Professional Association for Customer Engagement (PACE)
  • American Marketing Association

Certifications

  • Microsoft Excel Expert (Office 365) Certification - ServiceNow
  • Certified Key Account Manager (CKAM) - Ironclad Systems
  • Certified Customer Experience Professional (CCXP) - Northwind
  • First Aid/CPR Certified
  • CompTIA Network+
  • Certified Outbound Sales Professional - Vantage
  • Certificate in Strategic Sales Management - metric
  • Certified Service Advisor Specialist - standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Negotiation Expert (CNE) - Ironclad Systems

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