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Skills

  • Customer Relationship Management (CRM)
  • Conflict mediation between employees
  • Staff training/development
  • Cross-functional team collaboration
  • Client account management
  • Product development
  • Effective leader
  • Coaching and mentoring
  • Conflict resolution
  • Regulatory compliance

Work Experiences

  • Achieved $2 in annual revenue.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Oversaw a successful turnaround that resulted in the elimination of over $11 in debt in 6 months.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Worked directly with management, Department Store Managers, and the framework department to brainstorm, discuss strategy, and mitigate method issues.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class system results.
  • Achieved Employee of the Year for excellence in customer service management.
  • Increased profits by 9% in one year through a restructure of the business line.

Summaries

  • Forward-thinking leader with experience in setting goals, quality standards, and framework initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Veteran Department Store Manager with exceptional client relations and workflow optimization abilities.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Department Store Manager and outstanding performer in workflow optimization and vendor management.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Expert in system industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Well-versed in risk assessment and a stickler for deadlines.
  • Offering cross-functional collaboration and data analysis, meticulous leader and strategic planner with broad managerial acumen.
  • Expertise in technology and product development.

Accomplishments

  • Reviewed and optimized staffing models, which reduced unnecessary overtime costs by 85% while maintaining operational efficiency.
  • Maintained full compliance with vendor agreements, ensuring timely product availability and reducing out-of-stock occurrences by 65%.
  • Executed competitive analysis within the local market, adjusting pricing strategies that resulted in a 17% increase in market share.
  • Implemented a staff training program focusing on customer service, resulting in a 79% improvement in client satisfaction based on NPS scores.
  • Worked closely with visual merchandisers to develop a new window display strategy, attracting 61% more walk-in traffic.
  • Collaborated with district management to restructure store layout, improving product visibility and customer flow, increasing revenues by 49%.
  • Orchestrated cross-training of staff across departments, ensuring flexibility in scheduling and improving service response times by 68%.
  • Analyzed weekly sales data and trends across 14 locations, using KPI insights to increase regional sales by 30% over 2021.
  • Implemented loss-prevention training initiatives for a team of 2, successfully decreasing shrinkage by 72% in 2021.
  • Prepared and delivered weekly reports to upper management detailing sales performance, inventory status, and staffing levels, enhancing decision-making.

Affiliations

  • Retail Loss Prevention Association (RLPA) – Former Chapter Chair for Portland
  • Toastmasters
  • National Association for Professional Women (NAPW) – Joined in 2015 to network with industry leaders
  • Project Management Institute
  • International Council of Shopping Centers (ICSC) Professional Membership
  • Retail and Marketing Association – Honored Member since 2022
  • Professional Convention Management Association (PCMA) – Regular Conference Facilitator
  • Global Leaders in Retailing (GLR) – Professional Development Program Candidate
  • American Society of Safety Professionals
  • Project Management Institute (PMI) – Obtained Project Management Professional (PMP) Certification

Certifications

  • Apple Certified Associate (ACA)
  • Leadership Excellence in Retail Level 1 – Northwind
  • Certified Retail Strategy Professional – method
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Retail Marketing Professional (CRMP) - metric
  • Certified Public Accountant (CPA)
  • Certified in Sales Forecasting and Analysis – framework
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Retail Budget and Resource Allocation Specialist

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