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Skills

  • Process improvement
  • Recipes and menu planning
  • Budgets
  • Food portioning
  • Order delivery practices
  • Batch production techniques
  • Customer relationship building
  • Sandwich preparation
  • Supply chain optimization
  • Regulatory compliance

Work Experiences

  • Properly labeled and stored food and fresh ingredients in the refrigerator or freezer to maintain freshness.
  • Collaborated with management to optimize supply chain logistics.
  • Recorded the amount of food prepared, used, and leftover in a daily shift log.
  • Based on feedback surveys.
  • Collaborated in menu development initiatives.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Created detailed tutorials for new hires covering best practices in hygiene, food handling, and ice cream rolling, shortening their onboarding time by 11 days.
  • Prepared meats, vegetables, and condiments for service using program and procedure kitchen gadgets.
  • Conducted inventory audits weekly, achieving optimal product stock levels and reducing shortages by 39%.
  • Contributed to an extended product line.

Summaries

  • Eager to put my strong food handling skills and aptitude for risk assessment to use.
  • Personable fast food employee with a track record of cultivating customer satisfaction and loyalty.
  • Achieved zero violations at Phoenix.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted customer satisfaction by 26%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced Ice Cream Roller food service professional with attention to detail.

Accomplishments

  • Documented and resolved metric which led to framework.
  • Introduced environmentally friendly packaging for take-out orders, receiving positive customer feedback and reducing waste by 22% over 18 months.
  • Strengthened customer loyalty by offering personalized service, improving repeat customer rates by 44% over one year.
  • Awarded Employee of the Year for excellent customer service and recognized for consistently exceeding monthly revenue targets by 51% in one year.
  • Led daily team meetings to review customer feedback and operational adjustments, improving daily shift efficiency by 66% compared to system.
  • Oversaw 18 corporate catering events leading to valuable repeat business, increasing long-term revenue potential by $13.
  • Successfully passed 15 health inspections with zero violations by adhering to strict hygiene standards and food safety protocols.
  • Played a key role in the redesign of the store layout, reducing customer waiting time by 6 minutes during peak hours.
  • Increased seasonal menu sales by 4% through the launch of innovative and customized flavor combinations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Food and Beverage Manufacturing Leadership Council
  • Chamber of Commerce Membership Portland
  • American Society of Safety Professionals
  • American Marketing Association
  • Freemason
  • Food Manufacturing Operators Association
  • Certificate in Frozen Desserts Technology Lakeside Partners
  • Foodservice Professionals Network
  • Association for Supply Chain Management (APICS)
  • Small Business Association (SBA) Portland

Certifications

  • Customer Service Excellence in Food Industry Certification
  • Certified Ice Cream Maker system
  • Advanced Foodservice Marketing and Sales Certificate
  • Certified Retail Ice Cream Artist Ironclad Systems
  • Certified Dietary Manager (CDM)
  • Microenterprise Food Marketing Specialist Brightline
  • Advanced Food Hygiene for Supervisors Certification (Level 3)
  • First Aid/CPR Certified
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)

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