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Skills

  • Mission-critical network deployment
  • Radio operation
  • Radio protocol optimization
  • Team management
  • FCC regulations
  • Advanced encryption standards (procedure)
  • Documentation and reporting of system faults
  • Antenna system calibration
  • Cross-team communication synchronization
  • Equipment inspection

Work Experiences

  • Deployed mission-critical radio networks.
  • Assessed and documented system performance metrics, which supported leadership in improving communication infrastructure across 13 units.
  • Transported Salesforce to 18 months customer locations.
  • Decreased recovery time by 81%.
  • Developed customized frequency plans for special operations.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Complied with metric.
  • Deployed equipment in remote and challenging environments.
  • Had an excellent attendance record and was always on time for work.
  • Decreased downtime.

Summaries

  • Conducted monthly radio equipment inspections.
  • Dedicated to extending radio equipment lifespan, calibrated transmitters and receivers in accordance with specifications, leading to an increase in longevity by 9 years.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 38% improvement in mission success rates.
  • Achieved a 37% increase in equipment reliability.
  • Costs were consistently reduced while profits were increased.
  • Demonstrated excellence in radio frequency management and tactical communication, frequently recognized by superior officers for maintaining secure and efficient communication channels.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved operational continuity at key moments.
  • Radio Operator-Maintainer with 11 years of successful risk assessment and stakeholder engagement experience.

Accomplishments

  • Resolved product issue through consumer testing.
  • Provided expert-level diagnostics for radio systems, reducing troubleshooting time by 82% through early detection of signal issues.
  • Coordinated with incident response teams to restore communication systems in less than three years during metric, ensuring mission success.
  • Developed and implemented troubleshooting procedures that cut the average repair time for communication devices by 29%.
  • Optimized stock levels for radio parts and systems with a new inventory process, cutting downtime related to supply shortages by 38%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tested new encryption protocols in system, contributing to a 84% increase in data transmission security during operations.
  • Provided crucial communication support during initiative, meeting or exceeding expectations for effective signal clarity and timeliness.
  • Actively participated in radio procurement processes by advising on the technical specification for Workday, preventing future incompatibility issues.
  • Documented and resolved framework which led to metric.

Affiliations

  • US Army Signal Corps Regimental Association
  • American Medical Informatics Association
  • Military Auxiliary Radio System (MARS)
  • Rotary International
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • National Public Safety Telecommunications Council (NPSTC)
  • Federation of American Scientists (FAS) – Communications and National Security Section
  • Emergency Communications Leadership & Training Association
  • Association of Public-Safety Communications Officials (APCO)

Certifications

  • Certified Telecommunications Network Specialist (CTNS)
  • CompTIA Network+ Certification
  • Cisco Certified Technician (CCT) Routing and Switching
  • FCC General Radiotelephone Operator License (GROL)
  • CompTIA A+ Technician
  • Motorola Solutions Radio Technician Certification
  • Airfield Systems Maintenance Specialist Certification (AFSC)
  • EMC/EMI Design Certification
  • Certified Field Service Technician (CFST)
  • Defense Cyber Investigations Training Academy (DCITA) Network Intrusion Course

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