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Skills

  • Operations management
  • Customer satisfaction
  • Microsoft Office
  • Contract negotiation/review/drafting
  • Positive learning process
  • Music showcase training
  • Financial records and processing
  • Relationship development
  • Annual reports
  • Excellent communication

Work Experiences

  • Oversaw the delivery of procedure project by program team, which resulted in framework.
  • Audited financial postings and inventory reports nightly.
  • Achieved a 28% decrease in service miscommunications.
  • Promoted local entertainment and sporting events, as well as making reservations at system and process establishments, boosting the tourism industry in the area.
  • Collaborated with housekeeping and maintenance departments to ensure timely room turnover, leading to a 66% increase in same-day occupancy.
  • Sorted mail and other important data, ensuring that all messages were delivered quickly to their intended recipients during framework absence.
  • Automated nightly property audit reports, reducing preparation time by 14 minutes and enhancing work efficiency.
  • Achieved 84% accuracy.
  • Aided in the development and roll-out of a new reservation management system, supporting a 49% increase in booking accuracy.
  • Identified management control flaws and made value-added recommendations for improvement.

Summaries

  • Focused on customer service
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Highly effective in performance reporting, evaluating personnel performance, and putting in place top-notch strategies.
  • Committed to assisting the company's growth while ensuring compliance with state and federal regulations.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Adaptable, tenacious, and capable project manager with over 14 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Ambitious
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Proactive
  • Skills in project management and data analysis are available.

Accomplishments

  • Advised
  • Initiated
  • Solved
  • Coordinated emergency escalation protocols, achieving zero incidents of unaddressed guest safety concerns during after-hours shifts in 2022.
  • Established
  • Reduced
  • Developed
  • Guided
  • Assisted in revising the front desk operations manual, streamlining workflows and reducing average handling time by 4 minutes per transaction.
  • Increased

Affiliations

  • Society of Women Engineers
  • Council of Hotel and Restaurant Trainers (CHART)
  • Hospitality Management International (HMI)
  • International Association of Hospitality Professionals (IAHP)
  • International Council of Nurses
  • National Association of Social Workers
  • Jaycees
  • Lions Club
  • Certified Front Desk Manager (CFDM)
  • Society of Human Resource Management

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Hospitality Technology Integration Certificate - Beacon Labs
  • Certified Revenue Management Executive (CRME) - 2018
  • Hospitality Financial and Technology Professionals (HFTP) Certification - Harbor & Co.
  • ServSafe
  • Certified Corporate Travel Executive (CCTE), Summit Group
  • CPR & First Aid Certification - 2015
  • Certified Front Desk Representative - Harbor & Co.
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Revenue Management Certification – Summit Group

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