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Skills

  • Customer service excellence
  • Operations management
  • Problem resolution
  • Process improvement
  • Client-focused
  • Positive learning process
  • Risk mitigation strategies
  • CRM Systems
  • Budgets
  • Computer literate

Work Experiences

  • Identified financial and operational audit areas, ensuring that audit resources were used in the most cost-effective and efficient manner possible.
  • Audited all departments’ financial postings and inventory reports nightly, improving inter-department collaboration and accountability by 77%.
  • Collaborated closely with the IT department to resolve software glitches affecting the front desk, reducing downtime by 17 minutes per shift.
  • Checked in and out guests efficiently.
  • Immediately notified housekeeping and the maintenance department about guest room issues, such as standard and procedure, in order to expedite resolution.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Automated nightly property audit reports.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Used program software to enter customer information and updated it whenever patrons changed rooms.

Summaries

  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Fluent in both English and Spanish.
  • Collaborate with commercial lenders to achieve sales targets.
  • Articulate
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Process and system are examples of abilities.
  • Seasoned

Accomplishments

  • Streamlined
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Consulted
  • Collaborated with the finance department to review daily revenue reports, ensuring a 15% reduction in accounting discrepancies.
  • Trained
  • Created
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 16 in the development of system.
  • Design: Responsible for creative design for prominent system.

Affiliations

  • American Society of Safety Professionals
  • Professional Association of Innkeepers International (PAII)
  • American Marketing Association
  • Jaycees
  • Local Hotel and Lodging Association
  • Institute of Certified Professional Managers (ICPM)
  • Society of Human Resource Management
  • Customer Experience Professionals Association (CXPA)
  • Manager Certified Experience (MCE) - Certification tailored to hotel management
  • Institute of Internal Auditors (IIA) - For understanding auditing principles

Certifications

  • Certified Guest Service Professional (CGSP) - 2020
  • Project Management for Hospitality Professionals Certification - Chicago
  • First Aid/CPR Certified
  • Front Office Management Certificate - Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Hospitality Technology Integration Certificate - Beacon Labs
  • Revenue Management Certification – Summit Group
  • Certified Corporate Travel Executive (CCTE), Summit Group
  • Certified Public Accountant

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