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Skills

  • Team management
  • Proficient in process
  • Business operations
  • Communications
  • Contract negotiation
  • Problem resolution
  • Relationship development
  • Supervision
  • Negotiation skills
  • Workforce scheduling

Work Experiences

  • Collaborated with floor managers to create efficient stocking schedules, increasing timely replenishment by 19% and reducing staff overtime.
  • Achieved a 49% improvement in stock accuracy.
  • Collaborated with regulatory representatives to ensure that accurate filings were made and that compliance was maintained.
  • Increased branch revenue by streamlining daily operations.
  • Addressed customer concerns.
  • Achieved a 21% satisfaction rate.
  • Analyzed sales data.
  • Oversaw special update and conversion projects and kept track of key performance indicators.
  • Assisted the business in maintaining a healthy sales pipeline by collecting guest contact information and inviting customers to try trial products.
  • Handled large amounts of cash, credit and debit cards, and personal checks as a cashier.

Summaries

  • Highly organized, foresightful, and adaptable to changing circumstances.
  • Ability to recognize initiative issues and integrate metric solutions to achieve framework.
  • Active leader with excellent communication and collaboration skills.
  • Department Associate with team leadership and stakeholder engagement abilities.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Proficient in promoting program by leveraging vendor management and team leadership knowledge.
  • Reporting, record-keeping, and interpersonal skills are all important.
  • Communicative and team-oriented, with ServiceNow expertise.
  • Employee supervision, customer relationship management, and workflow optimization are among my specialties.
  • Strategic planning in framework settings and cross-functional collaboration in process improvement settings.

Accomplishments

  • Trained 4 new hires, focusing on product knowledge and customer service procedures, driving a 37% increase in employee retention rates.
  • Increased customer loyalty program sign-ups by 25% by emphasizing personalized discounts and exclusive benefits during point-of-sale interactions.
  • Revitalized underperforming store sections by reintroducing trending products, yielding $18 in sales within the first three months post-refresh.
  • Conducted competitive analysis that allowed for price adjustments and promotional strategies to increase market share by 82%.
  • Orchestrated the successful launch of Workday in collaboration with product management teams, achieving 68% market share growth in the first quarter.
  • Managed inventory turnover cycles that increased stock rotation efficiency by 20% while simultaneously decreasing out-of-stock occurrences.
  • Supported the roll-out of newly launched initiatives across stores in the Northeast, contributing to a 39% improvement in sales metrics and operational consistency.
  • Designed visual merchandising campaigns in partnership with marketing, leading to a 66% uplift in seasonal product sales.
  • Generated weekly sales reports incorporating customer feedback, resulting in 30% adjustment in inventory strategy to align with evolving market demand.
  • Championed inventory audits, identifying discrepancies that reduced shrinkage by 47% and optimized stock levels.

Affiliations

  • Affiliate Member, Global Retail Management Association (GRMA)
  • Intern, Retail Management Program at Brightline (2023)
  • Convention Attendee, NRF Retail's Big Show 2017
  • Member, National Retail Federation (NRF)
  • Graduate, Retail Management Certification Program, standard
  • Member, American Purchasing Society (APS)
  • Certified Retail Inventory Analyst (CRIA) from Beacon Labs
  • Certified Customer Service Manager (CCSM), Customer First Professionals
  • Certified Warehouse Distribution Professional (CWDP)
  • Certified Sales Operations Professional (CSOP), Sales Management Association

Certifications

  • Certified Procurement Professional (CPP) by The Next Level Purchasing Association (NLPA)
  • Project Management Professional (PMP) by program
  • First Aid/CPR
  • Retail Data Analytics Certification by procedure
  • SHRM Senior Certified Professional (SHRM-SCP)
  • American Academy of Financial Management (AAFM)
  • Certified Professional in Supply Management (CPSM) by Institute for Supply Management (ISM)
  • Certified Store Manager by Retail Merchants Association (RMA)
  • Key Performance Indicator (KPI) Measurement and Management by Ironclad Systems
  • Workforce Scheduling and Optimization by category

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