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Skills

  • Staff development
  • Interpersonal and written communication
  • Food preparation
  • Operational assessments
  • Web-based reporting tools
  • Communications
  • Report writing
  • System equipment
  • Dinner service planning
  • Relationship development

Work Experiences

  • Oversaw the delivery of program project by system team, which resulted in metric.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a 75% uplift in customer retention.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Entered data into the ServiceNow system, including payments, account information, and call logs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Assisted in integrating data sources across platforms.
  • Assisted in integrating different data sources across various platforms into a single architecture, streamlining reporting capabilities across the team.

Summaries

  • Computer scientist with a passion for creating practical solutions to meet changing business and customer needs.
  • Proactive and diligent in achieving goals by utilizing BI data and making well-thought-out recommendations.
  • Business Analyst with 17 years of experience in category of industry.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Assesses risks, solves problems, and performs tests.
  • Method are well-understood.
  • Knowledgable in a variety of design and testing methodologies.
  • Among his accomplishments is the creation of a framework app for use in the standard industry.
  • Junior Data Analyst with 13 years of successful budget management and quality assurance experience.

Accomplishments

  • Documented and resolved process which led to framework.
  • Conducted root cause analysis on data discrepancies and implemented corrective measures, reducing error rates in financial reporting by 14.
  • Led efforts to integrate new data sources into existing data models, improving overall data completeness by 52%.
  • Executed competitor analysis and market research using large datasets, resulting in the capture of 79% new market share.
  • Enhanced data visualization processes for operations, significantly improving presentation clarity and stakeholder understanding by 58%.
  • Developed interactive Power BI dashboards to monitor business KPIs, improving real-time data access for stakeholders by 81%.
  • Analyzed large datasets to identify cost-saving opportunities, contributing to a 16 reduction in operational costs over several months.
  • Collaborated with team of 11 in the development of metric.
  • Developed automated scripts to clean and normalize datasets, reducing manual data preprocessing time by system.
  • Collaborated in building predictive models using Workday, leading to an improvement in customer churn prediction by 73%.

Affiliations

  • Affiliated with the World Association for Data Science and Analytics (WADSA)
  • Society of Human Resource Management
  • Member of the Association for Computing Machinery Special Interest Group on Data Science (SIGDS)
  • Member of Junior Data Professionals Group
  • Completed SQL Certification through process 2020
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Member of the International Association for Business Analytics (IABA)
  • Affiliate of the Institute for Operations Research and the Management Sciences (INFORMS)
  • Member of Women in Data

Certifications

  • Power BI Data Analyst Certification
  • Big Data Analytics Certification by Summit Group
  • Certified Analytics Professional (CAP)
  • SAP Certified Application Associate – Business Intelligence with SAP BW
  • Oracle Certified Professional, MySQL 5.7 Database Administrator
  • Data Science and Machine Learning Certification by Harbor & Co.
  • Certified Information Systems Auditor (CISA)
  • Cisco Certified Network Associate (CCNA)
  • Certified Python Programmer Certification
  • First Aid/CPR Certified

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