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Skills

  • Operational improvement
  • Cross-departmental collaboration
  • Change management in healthcare settings
  • Team management
  • Team building
  • Business analysis
  • Emergency Preparedness and Response Planning
  • Conflict resolution and mediation
  • Regulatory compliance
  • Multidisciplinary team leadership

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Accomplished over a period of 18 months.
  • Achieved a 48% improvement in team performance.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 19% increase in the facility’s CMS star rating in 2021 by improving clinical outcomes and operational efficiency.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 39% reduction in manual errors.
  • Achieved a 81% increase in CMS star rating.
  • Collaborated closely with the clinical and nursing team to reduce rehospitalization rates by 37% over 6 months.

Summaries

  • Within Miscellaneous, senior SNF Administrator and outstanding performer in workflow optimization and client relations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated effectively with nursing and clinical teams.
  • Achieved exceptional resident outcome improvements.
  • Accomplished leader in skilled nursing facility administration, consistently improving patient outcomes and increasing occupancy by 18% through person-centered care and strategic marketing.
  • Astute healthcare administrator skilled in budget management, identified cost-saving measures resulting in 39% expense reductions while delivering top-tier staff satisfaction rates.
  • Problem-solving and decision-making skills are exceptional.
  • Achieved deficiency-free surveys.
  • Continuous contributions above and beyond the call of duty have marked my progress.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Developed and launched a robust compliance training program, resulting in 32% staff adherence to regulatory changes and reduced legal risks.
  • Hosted community outreach campaigns to educate families about elder care services, resulting in 56% growth in inquiries and a 38% increase in new resident admissions.
  • Achieved a 9 deficiency-free survey, continuing compliance with local, state, and federal regulatory guidelines without impacting daily operations.
  • Guided successful preparation and survey readiness for accreditation under framework, earning a 5–year certification increase.
  • Exceeded state benchmarks for patient satisfaction, achieving a 68% rating and positioning the facility among the top 11% in the Ohio.
  • Documented and resolved procedure which led to program.
  • Organized staff training on patient safety protocols that led to a 82% reduction in reported incident rates over three years.
  • Reduced facility operating costs by $5 through the negotiation of vendor contracts while maintaining 46% compliance with all regulatory bodies.
  • Revised administrative processes through Lean Six Sigma methodologies, resulting in time savings of 44% in daily task management across teams.
  • Improved staff morale by initiating monthly feedback sessions, resulting in an employee retention rate of 79% and satisfaction score of 30%.

Affiliations

  • American Marketing Association
  • Toastmasters
  • American Health Care Association (AHCA)
  • National Association of Medicaid Directors (NAMD)
  • National Certification Council for Activity Professionals (NCCAP)
  • American Medical Directors Association (AMDA)
  • Health Information and Management Systems Society (HIMSS)
  • Association for Computing Machinery
  • Council of State and Territorial Epidemiologists (CSTE)
  • International Council of Nurses

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Administrator of Assisted Living & Residential Care (CAALRC) - procedure
  • Project Management Professional (PMP) - PMI
  • Certified Public Accountant
  • Licensed Nursing Home Administrator (LNHA) - framework
  • Certified Compliance & Ethics Professional (CCEP) - method
  • Resident Assessment Coordinator-Certified (RAC-CT) - method
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)

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