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Skills

  • Regulatory compliance
  • Problem resolution
  • Budgets
  • Method equipment
  • MS Office
  • Multidisciplinary team leadership
  • Customer service excellence in healthcare
  • Business analysis
  • Project organization
  • Budget forecasting and financial planning

Work Experiences

  • Conducted drills according to category.
  • Accomplished over a period of 18 months.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 81% increase in CMS star rating.
  • Coordinated the launch of a telehealth program.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Achieved results over the past year.
  • Accomplished results within the first 6 months.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero deficiencies.

Summaries

  • Achieved deficiency-free surveys.
  • SNF Administrator is a multi-talented SNF Administrator who is consistently rewarded for planning and operational improvements.
  • Achieved best-in-class CMS ratings for SNFs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • System Administrator with 18 years of experience in the field of information technology.
  • Astute healthcare administrator skilled in budget management.
  • Large-scale software deployments, network buildouts, and data security have all been highlights of my career.
  • Collaborated interdisciplinary to enhance care quality.
  • Achieved 70% occupancy growth.
  • Achieved exceptional resident outcome improvements through interdisciplinary collaboration, leading to a 8-point increase in satisfaction scores and enhanced care quality.

Accomplishments

  • Guided successful preparation and survey readiness for accreditation under framework, earning a 5–year certification increase.
  • Streamlined Medicare and Medicaid billing processes by implementing Microsoft Excel, resulting in a 44% reduction in claim denials.
  • Revised administrative processes through Lean Six Sigma methodologies, resulting in time savings of 44% in daily task management across teams.
  • Directed the setup and transition to an Electronic Health Record (EHR) system, increasing reporting efficiency while reducing documentation errors by 59%.
  • Developed and launched new memory care unit, increasing occupancy in the specialized care wing by 32% within the first two years.
  • Implemented a real-time data tracking system for patient outcomes, improving clinical efficiency by 41% and reducing missed appointments by 5 per year.
  • Designed a continuous improvement program that involved staff from all departments, reducing readmission rates by 30% in collaboration with interdisciplinary teams.
  • Improved staff morale by initiating monthly feedback sessions, resulting in an employee retention rate of 79% and satisfaction score of 30%.
  • Drove customer service improvements by reformatting communication training for frontline staff, leading to a 41% increase in patient retention rates.
  • Led team of 3 across clinical and operational departments to exceed CMS regulatory standards, achieving a 5-star facility rating.

Affiliations

  • American College of Health Care Administrators (ACHCA)
  • American Academy of Medical Administrators (AAMA)
  • The Telehealth Certification Institute
  • Infection Preventionists and Educators Association (IPEA)
  • Health Information and Management Systems Society (HIMSS)
  • National Association for Healthcare Quality (NAHQ)
  • National Association for Home Care & Hospice (NAHC)
  • Association of Information Technology Professionals
  • Society for Healthcare Strategy and Market Development (SHSMD)
  • Association for Healthcare Administrative Professionals (AHCAP)

Certifications

  • CompTIA Security+
  • Certificate in Healthcare Leadership - method
  • Google Certified Professional Cloud Architect
  • Accredited Nursing Home Administrator (ANHA) - standard
  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners (NCCDP)
  • Certified Aging Services Professional (CASP) - standard
  • Certified Administrator of Assisted Living & Residential Care (CAALRC) - procedure
  • Certified Clinical Documentation Specialist (CCDS) - initiative
  • Certified Infection Control (CIC) - program
  • Certified Professional in Patient Safety (CPPS) - method

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