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Skills

  • Audit readiness and execution
  • Corrective actions
  • Business operations
  • Documentation for Audits and Certification
  • Problem resolution
  • High-Level Communication Skills
  • Creating Standard Operating Procedures (SOPs)
  • Error rate reduction
  • Standard analysis
  • Cross-functional team collaboration

Work Experiences

  • Developed and audited practices, programs, and reporting system metrics for maximum efficiency.
  • Achieved President's Club for excellence in quality standards.
  • Achieved time reductions of 44%.
  • Collaborated with cross-functional teams to monitor and improve the quality of QuickBooks, increasing first-pass yield by 53%.
  • Oversaw testing procedures and ensured that tests were carried out in accordance with item specifications and protocol.
  • Audited 16 batches of Jira, ensuring full compliance with industry regulations and internal standards.
  • Conducted a data review and followed standard procedures to find solutions.
  • Audited supplier quality performance.
  • Performed cell-based potency and impurity assays for in-process, release, and stability samples.
  • Interpreted test results by comparing them to established specifications and control limits, and then made recommendations about whether or not the data should be released.

Summaries

  • Achievement-oriented Quality Support Associate skilled in the development of training programs that improve inspection accuracy and reduce human error by 52%. Dedicated to fostering a culture of quality and accountability.
  • Strong experience collecting and analyzing quality metrics as well as making recommendations for process and quality improvement.
  • Methodical Quality Control Analyst with experience creating protocols to improve manufacturing quality.
  • Achieved Outstanding Service Award for reducing error rates.
  • Achieved results across all product lines in 6 months.
  • Bringing unrivaled technical troubleshooting and data interpretation expertise gained over 8 years of experience.
  • Achievement-oriented Quality Support Associate.
  • Experienced Quality Control Analyst with a track record of using hands-on inspections, testing methods, and data analysis to improve products and procedures.
  • Aided in a 22% reduction in product defects.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with suppliers to ensure materials met all quality standards, reducing material return rate by 60% across the past year.
  • Developed an employee training module focused on audit readiness, achieving a 74% improvement in audit pass rates.
  • Coordinated successful ISO 9001:2015 certification by implementing documentation best practices and process alignment across 12 departments.
  • Developed a quality checklist for use during inspections, reducing manual errors and improving accuracy by 51%.
  • Trained 2 new hires on quality standards and procedures, improving team proficiency and reducing inspection errors by 18%.
  • Contributed to the development of quality standards for a new product line that achieved launch within regulatory compliance in 2020.
  • Designed and maintained quality management system documentation, streamlining processes for compliance with ISO 9001 standards.
  • Assisted in obtaining Six Sigma for SAP, facilitating compliance with both domestic and international regulatory requirements.
  • Documented and resolved program which led to system.

Affiliations

  • Rotary International
  • American Society for Quality (ASQ) - Member since 2017
  • Process Excellence Network - Workshop Participant in Continuous Improvement Strategies
  • International Quality and Productivity Center (IQPC) - Participant in Annual Quality Innovation Summit
  • Project Management Institute (PMI) - Member; Certified Associate In Project Management (CAPM)
  • Health Care Compliance Association (HCCA) – Specialist in Healthcare Values-Based Auditing
  • Institute of Industrial & Systems Engineers (IISE) - Active Member
  • International Academy for Quality (IAQ) - OSHA Workshop Graduate
  • Certified Quality Systems Lead Auditor - Qualifications Completed process
  • Quality Management Institute - Participated in 2021 Training Program

Certifications

  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • ISO 19011:2018 Certification for Auditing Management Systems - Ironclad Systems
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Certified Production and Inventory Management (CPIM) – Summit Group
  • Advanced Product Quality Planning (APQP) Certification - Meridian
  • Advanced Corrective Action Specialist (ACAS) - Summit Group
  • Microsoft Certified Systems Engineer (MCSE)

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