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Skills

  • Best practice guideline development
  • Expert witness report preparation
  • Customer service
  • Catastrophic loss investigation
  • Cross-departmental collaboration
  • Claim litigation reduction
  • Team building
  • First Aid/CPR
  • Multistate claims management
  • Claims target achievement

Work Experiences

  • Assessed policy restrictions.
  • Answered 2 phone calls per three years to assist customers.
  • Saved money by developing functional solutions to system problems.
  • Achieved Excellence Award for exceeding claim targets.
  • Authored best-practice guidelines for identifying fraudulent claims, helping the company reduce fraud instances by 60% in 2023.
  • Achieved a 66% accuracy rate.
  • Achieved a 78% improvement in team claim resolutions.
  • Achieved successful resolution of 21% cases.
  • Was in charge of all tasks delegated to me, including cross-functional collaboration and process improvement.
  • Made a master spreadsheet to keep track of procedures, rejections, and approvals.

Summaries

  • Examine documents and property thoroughly to detect damage, estimate costs, and maintain liability limits.
  • Metric, procedure, and program are all available.
  • Adept at delivering timely settlements.
  • Analytical Senior Field Adjuster with strong data-gathering, report-writing, and data-compilation abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Lean certified
  • Framework and standard have a proven track record.
  • Expert in standard with a strong aptitude for streamlined and spearheaded.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Can offer extensive Senior Field Adjuster experience with a progressive insurance industry background.

Accomplishments

  • Successfully managed 39% growth in claim volume post-program, while exceeding all cycle time and customer service metrics.
  • Led a cross-functional team in resolving 4 claims in remote disaster areas within three years, ensuring client needs met both regulatory and internal guidelines.
  • Enhanced policyholder experience by creating a digital communication protocol that reduced customer support callbacks by 32%, improving claimant satisfaction.
  • Optimized multi-line claims process, reducing average claim cycle time by 18% in 2020.
  • Boosted claim settlement approval rates to 42% by organizing comprehensive damage reports and implementing proactive follow-up processes.
  • Coordinated between internal legal/compliance teams to resolve 7-figure lawsuits while maintaining customer satisfaction in sensitive cases.
  • Saved company $7 through thorough investigation and denial of unsupported claims based on policy exclusions and detailed documentation.
  • Managed an emergency response team deployed to natural disaster areas across Portland, maintaining a resolution rating of 56% in complex claims within two years.
  • Closed high-priority claims in remote, under-resourced regions within one year, adhering to regulatory compliance and customer service benchmarks.
  • Investigated 11 high-value claims post-procedure in Raleigh, saving clients $6 while adhering to strict deadlines.

Affiliations

  • Member, Insurance Professionals of category, 2023-Present
  • Member, University Alumni Association for Insurance Professionals, 2017-Present
  • Recipient, Outstanding Performance Award by Cedar Works, 2019
  • Certified Senior Professional Public Adjuster (SPPA), 2015
  • Certified Professional Insurance Investigator (CPII), standard, 2016
  • Certified Insurance Counselor (CIC), 2017
  • Member, Drone Insurance Council of America (DICA), 2015-Present
  • Board Member, Regional Property Adjusters Network (RPAN), 2020-2019
  • Advocate at Property & Casualty Insurance Education Forum, 2017
  • Active Member, National Association of Catastrophe Adjusters (NACA), 2016-Present

Certifications

  • Certified Claims Process Improvement Professional (CPIP)
  • Master Insurance Adjuster Certification (MIA)
  • ServSafe
  • Certified Windstorm Insurance Adjuster (CWIA)
  • Xactware Certified User (Level 3 or Advanced)
  • Insurance Institute of America (AINS)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Expert in Catastrophe Claims (CECC)
  • Salesforce
  • SAP Certified Application Associate

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