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Skills

  • Process equipment
  • High attention to detail
  • Effective communication
  • Facilities management
  • Team building
  • First Aid/CPR
  • Project organization
  • Relationship development
  • Knowledge of industry-rated climbing gear
  • Business operations

Work Experiences

  • Used implemented to resolve conflicts between campers.
  • Planned weekly activities for the assigned group and facilitated smooth transitions so that everyone arrived on time.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Tableau to three years customer locations.
  • Achieved a 57% decrease in reported incidents.
  • Organized and ran community events like procedure, process, and framework.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Challenged diverse skill sets.

Summaries

  • Certified First-Aid and CPR responder with a keen eye for equipment inspection and maintenance, ensuring all climbers’ safety and equipment availability on a daily basis.
  • Adept at developing instruction for diverse populations.
  • Boosted monthly event revenue by $12.
  • Achieved a significant boost in membership renewals.
  • Climbing Wall Associate with 16 years of successful risk assessment and performance reporting experience.
  • Understanding and execution of budgetary, safety, and administrative requirements.
  • Climbing Wall Associate passionate about outdoor recreation, dedicated to improving facility operations, reducing incident rates, and advancing the quality of climbing experiences.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Achieved a 81% improvement in operational efficiency.
  • Maintain discipline and safety while providing participants with a fun and engaging experience.

Accomplishments

  • Helped streamline equipment checkout process, improving turnaround time by 34%.
  • Utilized emergency response qualifications to effectively handle an on-wall incident, achieving a successful resolution within 6 minutes.
  • Devised a customer feedback mechanism for climbing sessions, implementing changes that enhanced user experience by 24%.
  • Collaborated with team of 11 in the development of procedure.
  • Assisted in organizing community climbing events with businesses in Columbus, growing community engagement by 39%.
  • Produced and distributed a monthly safety update bulletin, helping staff stay informed on the latest safety protocols.
  • Contributed to updating the waiver system to a digital platform, streamlining customer entry processes and reducing wait times by 44%.
  • Developed and managed social media campaigns, resulting in a 79% increase in sign-ups for programs.
  • Trained and certified 12 new hire staff in climbing safety protocols, reducing incidents by 48%.
  • Collaborated cross-functionally with Customer Service and Maintenance teams to improve climbing wall conditions and client satisfaction.

Affiliations

  • American Society of Safety Professionals
  • Association for Challenge Course Technology (ACCT) - Professional member since 2018
  • National Outdoor Leadership School (NOLS) - Wilderness First Responder Certification since 2021
  • American Red Cross CPR & AED Certification 2024
  • Rotary International
  • First Aid & Survival Skills Course completion through Summit Group
  • International Federation of Sport Climbing (IFSC) - Affiliated since 2022
  • Leave No Trace Center for Outdoor Ethics - Certified Trainer CPA
  • Freemason
  • Climbing Wall Association (CWA) - Certified Instructor ITIL

Certifications

  • PCIA Climbing Wall Instructor Level 2
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified Belay Instructor - Ironclad Systems
  • First Aid, Wilderness and Remote First Aid Certifications
  • Certified Bouldering Instructor - Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Climbing Gym Manager - Vantage
  • Certified Youth Climbing Program Developer
  • Certified Indoor Climbing Facilitator

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