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Skills

  • Client needs assessment
  • Financial Compliance Knowledge
  • Approval process optimization
  • Credit risk analysis
  • Customer service
  • Customer satisfaction improvement
  • Auto loan portfolio management
  • Dealer management systems (DMS)
  • Experian Transact SM
  • Financial transactions expertise

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with method customers to determine their needs and deliver category service.
  • Boosted dealership profitability.
  • Chaired cross-departmental meetings to streamline loan origination processes, reducing application errors by 38%.
  • Collaborated with Atlanta branches.
  • Collaborated with sales and finance departments.
  • Analyzed market data to recommend pricing adjustments to optimize loan rates and terms, improving loan competitiveness by 16%.
  • Achieved Employee of the Year for excellence in team performance.
  • Collaborated with the sales and finance departments to tailor loan packages, improving customer satisfaction scores by 28%.
  • Addressed issues pertaining to loan agreements.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Boosted customer satisfaction ratings by 42%.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Auto Finance Manager skilled in developing and executing employee training programs, resulting in highly skilled teams that increased profitability and efficiency.
  • Dedicated to learning, growing, and succeeding in Automotive and Motor Vehicles.
  • Costs were consistently reduced while profits were increased.
  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Achieved a 38% reduction in loan delinquency.
  • 14 years of experience in auto finance.
  • Accomplished professional focused on improving credit approval accuracy.

Accomplishments

  • Introduced a financing-based customer retention program, increasing repeat purchases by 13% over 2023 period.
  • Achieved 25% sales growth per quarter by collaborating with cross-functional teams on tailored financing promotions.
  • Trained a team of 10 employees on ethical loan structuring and diligent credit application practices, reducing loan defaults by 73%.
  • Maintained a delinquency rate below 59% by consistently monitoring credit portfolios using advanced credit monitoring tools.
  • Documented and resolved category which led to standard.
  • Tailored high-net-worth client financing options, increasing client lifecycle value by 76% year-over-year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a key role in escalating the unit's financing approval rate by 61% through improved cross-functional collaboration and credit oversight.
  • Managed end-to-end customer financing processes, ensuring a 15% increase in approval rates while maintaining compliance.
  • Led monthly training sessions for the sales team on promoting financing offers ethically, resulting in a 46% decrease in consumer feedback disputes.

Affiliations

  • National Automotive Finance Association (NAF Association)
  • Certified Specialist in Automotive Financial Compliance Scrum Master
  • Freemason
  • Loan & Lease Compliance Association (LLCA)
  • Association of Information Technology Professionals
  • Society of Human Resource Management
  • Automobile Industry Financial Controllers Group
  • Society of Automotive Analysts (SAA)
  • Association for Computing Machinery
  • Association of Financial Advisers (AFA)

Certifications

  • First Aid/CPR Certified
  • Certified Consumer Credit Compliance Specialist (CCCS) - Brightline
  • Certified Lease & Finance Professional (CLFP) - CLFP Foundation
  • Certified Automotive Finance Manager (CAFÉ) – process
  • CompTIA Security+
  • Financial Risk Manager (FRM) - framework
  • Certified Mortgage Banker (CMB) - program
  • Certified Treasury Professional (CTP) - Association for Financial Professionals
  • Professional Auto Finance Manager Certification – Northwind
  • Cisco Certified Internetwork Expert (CCIE)

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