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Skills

  • Customer service excellence
  • Process improvement
  • Credit and collections
  • Vendor Negotiations
  • Bookkeeping
  • Presentation design
  • Operational improvement
  • Problem resolution
  • Project organization
  • Vendor relationship management

Work Experiences

  • Completed 9 employees' bi-weekly payroll.
  • Coordinated financial reporting and payroll processing, cutting processing errors by 81% through proactive auditing practices.
  • Achieved success in upselling and renewals.
  • Allowed for seamless operation during high-demand periods.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Achieved a 61% accuracy improvement in expense tracking.
  • Organized corporate and office conferences for company employees and guests.
  • Was in charge of the CRM database, which included troubleshooting, maintenance, updates, and the creation of reports.
  • Restructured installation processes and staff teams, resulting in a 3% increase in productivity.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Added $9 annually to the branch's bottom line.
  • Achieved a 68% increase in client satisfaction.
  • Branch Administrative Manager is a multi-talented Branch Administrative Manager who is consistently rewarded for planning and operational improvements.
  • With over 9 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Accomplished in branch management.
  • Achieved 62% increase in customer satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished in overseeing day-to-day administrative activities.
  • Achieved 4 years of zero violations for program.

Accomplishments

  • Developed and implemented customized KPIs that enhanced employee performance visibility, resulting in a 41% increase in goal achievement.
  • Developed, refined, and regularly reported on key branch metrics, improving monthly performance monitoring by 38% and reducing variance in outcomes.
  • Successfully onboarded new regional technology QuickBooks which improved workflow accuracy and resulted in a 54% decrease in time spent on routine tasks.
  • Documented and resolved initiative which led to standard.
  • Established a client feedback loop that led to the reduction of customer complaints by 61%, directly enhancing the branch’s reputation.
  • Trained 18 team members on customer relationship management systems, achieving a 83% improvement in client follow-up actions.
  • Spearheaded payroll automation initiative using Jira, reducing payroll processing time by 75% and eliminating manual errors.
  • Identified staffing gaps and implemented a recruitment strategy that resulted in a 36% reduction in hiring expenses and increased retention.
  • Increased branch profitability by developing team competency in upselling and cross-selling, yielding an additional $2 in revenue annually.
  • Revamped customer service processes, which contributed to a 61% improvement in resolving client inquiries within 6 months.

Affiliations

  • Finance Professionals Association (FPA)
  • Association for Computing Machinery
  • Association for Financial Professionals (AFP)
  • Association for Supply Chain Management (APICS)
  • American Marketing Association
  • Freemason
  • Society of Women Engineers
  • Association of Information Technology Professionals
  • Virtual Assistant Networking Association (VANA)
  • Leaders in Administration Professional Network

Certifications

  • Six Sigma Green Belt (SSGB) - Cedar Works
  • Certified Communication Professional (CCP) – National Communication Association
  • Certified Business Process Design Professional (CBPDP) – AIIM
  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Administrative Manager (CAM) – American Management Association (AMA)
  • Microsoft Office Specialist (MOS) Certification, procedure
  • Financial Services Certified Professional (FSCP) – The American College
  • Customer Service Manager Certification – International Customer Service Association (ICSA)
  • Change Management Certification – Prosci

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