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Skills

  • Spreadsheet development
  • Calendar management
  • Check processing
  • Excel spreadsheets
  • Coordinating program activities
  • Business writing
  • Editing and proofreading
  • Back office operations
  • Human resources best practices
  • Scheduling and calendar management

Work Experiences

  • Increased office efficiency by managing client correspondence, tracking records, and communicating data.
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Was the main point of contact for all outside vendors who needed access to the building.
  • Was in charge of setting up conference rooms for business meetings and other events.
  • Raised funds by organizing a number of events and meticulously managing the details to ensure that they were completed on time.
  • Created, documented, and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Maintained a standard information tracking system for the program.
  • Was in charge of answering all incoming calls and directing them to the appropriate department or employee.
  • Maintained data confidentiality when entering method and initiative information into the Tableau system.
  • Answered 2 daily phone calls and transferred them to the appropriate High School Registrar on a multi-line phone system.

Summaries

  • Exceptional at identifying issues and developing workable solutions.
  • To support team goals and the overall corporate mission, a talented coordinator of daily operations, human capital, and company resources is needed.
  • Exceptional at managing client relationships, internal stakeholder communication, and vendor relationships.
  • Adobe Creative Suite and Jira are advanced skills.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 11+ years in the field.
  • Individual who is tech-savvy and knows a lot about Adobe Creative Suite and Power BI.
  • Responsible Program Support Assistant is getting ready to work with a new Miscellaneous team in Boston or the surrounding area on the next step.
  • Excellent High School Registrar with 17 years of experience directing and supporting procedure program activities.
  • Team members and managers will benefit from a well-organized Program Support Assistant who can help them keep track of their schedules, receive and compose communications, and respond to inquiries.
  • Professional business writing, bookkeeping, and schedule management experience.

Accomplishments

  • Compiled and submitted bi-annual enrollment data for analysis, resulting in more accurate budget allocations for the upcoming academic year.
  • Maintained 29% compliance with all state and federal reporting deadlines for enrollment and attendance data over 8 years.
  • Utilized expert knowledge of Texas regulations to assist with the timely submission of mandated enrollment reports, ensuring a 48% compliance rate.
  • Introduced calendar and notification automation, reducing meeting scheduling conflicts for student services by 25%.
  • Collaborated with the IT department to optimize the student attendance module in Power BI, reducing data entry errors by 27%.
  • Reduced manual data entry time by 48% through the integration of ServiceNow features, resulting in significant time savings for the administrative team.
  • Managed cumulative records and ensured all documents were processed accurately for graduating students over 6 months.
  • Managed billing and fee collection systems, successfully reducing outstanding payments by 58% over 6 months.
  • Managed workflow changes that led to a 16% reduction in errors related to course registration and student data entry.
  • Enhanced the efficiency of public records requests by shortening turnaround times from several months to several months, achieving a 30% faster response rate.

Affiliations

  • Member, National Association of Secondary School Principals (NASSP), 2018-Present
  • Participant, State Student Data Compliance & Ethics Conference, 2024
  • Attended, National Conference on Student Enrollment and Data Integrity, 2021, Seattle
  • Presenter, District-Wide Training on Salesforce, 2018
  • Volunteer, Annual Enrollment Event Coordinator, 2024 at Columbus
  • Member, Association for the Advancement of Computing in Education (AACE), 2019-Present
  • Committee Member, School District Student Data Standardization Taskforce, 2024
  • Participant, District-Wide Student Record Management Workshops, 2022
  • Member, International Center for Academic Integrity, 2015-Present
  • Team Leader, Record Auditing Sub-Committee for District Compliance with Federal Law, 2021

Certifications

  • Certified Records Manager (CRM) – system
  • Records Management & Retention Certification - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Student Records Specialist Certification (SRS) - Cedar Works
  • Risk Management Program: Protecting Sensitive Student Data - initiative
  • Data Privacy and Cybersecurity for Education Certification - Summit Group
  • Project Management Professional (PMP) Fundamentals Training
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)

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