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Skills

  • Miscellaneous regulations
  • Technologically savvy
  • Resolving discrepancies
  • Documentation and reporting
  • AR/AP
  • 10-key proficiency
  • Event coordination
  • CRM and office management software
  • Transporting files
  • Meeting planning

Work Experiences

  • Created shipment invoices, prepared packages, and coordinated customer courier deliveries.
  • Routed customer communications to the appropriate department personnel, as well as providing information to answer questions and improve customer satisfaction.
  • Answered clients' and High School Registrars' phone calls and provided information to inform and educate callers.
  • Was in charge of staff correspondence, record tracking, and data communications, which resulted in increased office automation.
  • Completed projects on time and on budget for senior management by resolving complex issues.
  • Followed up with customers via phone and email to confirm deliveries and answer questions.
  • Oversaw conference calls by recording participant information and archiving audio recordings for future use.
  • Maintained 4% accuracy while digitizing records, taking meeting minutes and messages, and transcribing notes in updated metric software.
  • Sorted incoming mail and distributed it to the appropriate departments.
  • Maintained a standard information tracking system for the program.

Summaries

  • High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.
  • Administrative Assistant with strong customer service skills and the resilience to handle the challenges of fast-paced framework environments.
  • Solid understanding of all front-office responsibilities, as well as excellent oral and written communication skills.
  • Bringing 12 years of experience managing front-desk operations in a fast-paced environment.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • Administrative Assistant who is meticulous and methodical in organizing, planning, and managing daily clerical needs.
  • Excellent at drafting and finalizing correspondence, memoranda, and reports.
  • Responsible Program Support Assistant is getting ready to work with a new Miscellaneous team in Boston or the surrounding area on the next step.
  • Solid critical-thinking, multitasking, and problem-solving abilities, as well as advanced Power BI abilities.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.

Accomplishments

  • Ensured 72% accuracy in the creation and distribution of graduation requirement audits for senior students.
  • Managed billing and fee collection systems, successfully reducing outstanding payments by 58% over 6 months.
  • Developed standardized workflows for managing student progress reports, resulting in a 60% improvement in compliance with reporting deadlines.
  • Enhanced the efficiency of public records requests by shortening turnaround times from several months to several months, achieving a 30% faster response rate.
  • Utilized expert knowledge of Texas regulations to assist with the timely submission of mandated enrollment reports, ensuring a 48% compliance rate.
  • Processed an average of 17 student records weekly, ensuring proper compliance with local and state regulations.
  • Orchestrated the transition to a newer version of program, training 11 staff members, and achieving a 75% productivity increase.
  • Managed cumulative records and ensured all documents were processed accurately for graduating students over 6 months.
  • Streamlined transcript and diploma processing by introducing automated document distribution, reducing manual effort by 52%.
  • Introduced calendar and notification automation, reducing meeting scheduling conflicts for student services by 25%.

Affiliations

  • Attendee, State Education Reporting Standards Symposium, 2018
  • Presenter, Annual SIS Management Workshop, 2017
  • Certified Facilitator of Student Information System, Asana, 2017
  • Member, National Association for Educational Statistics (NAES), 2017-Present
  • Member, National Association of Secondary School Principals (NASSP), 2018-Present
  • Member, International Association of Privacy Professionals (IAPP), 2021 - Present
  • Co-Chair of New Student Orientation Planning Committee, 2023 at Denver
  • Attended, National Conference on Student Enrollment and Data Integrity, 2021, Seattle
  • Affiliated Member, American Association of Collegiate Registrars and Admissions Officers (AACRAO), 2018-Present
  • Certified Professional, Data-Driven Decision-Making for Schools, 2018

Certifications

  • Data Privacy and Cybersecurity for Education Certification - Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Analytics for Education Professionals Certification
  • First Aid/CPR
  • Certified Public Accountant (CPA)
  • Certified Scheduling Technician (CST) - Summit Group
  • American Academy of Financial Management (AAFM)
  • Risk Management Program: Protecting Sensitive Student Data - initiative
  • Professional Certification in School Administration Support (PCSAS) - Lakeside Partners
  • Family Educational Rights and Privacy Act (FERPA) Specialist Training

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