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Skills

  • Communications
  • Business Strategy
  • Customer service and satisfaction
  • Mail handling
  • Database management
  • Professional demeanor
  • Business operations
  • Regulatory compliance
  • Calendar management
  • Customer service

Work Experiences

  • Collaborated with upper management and staff.
  • Achieved timely delivery within one year.
  • Contributed to the team's successful audit in 2019.
  • Achieved timely payment.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Developed detailed reports on office expenses.
  • Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance.
  • Achieved zero information leaks.
  • Organized and prepared program reports for submission to General Office Clerks using metric and framework data.
  • Assisted with the creation of presentation materials.

Summaries

  • Conducted periodic checks.
  • Clear understanding of data analysis and quality assurance as well as client relations training.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and category writing, are all assets.
  • Collaborative General Office Clerk.
  • Achieved savings of $3 annually in office budgets.
  • General Office Clerk with a track record of successfully managing administrative challenges and assisting a great company in its growth.
  • Recognized for a strong work ethic and a willingness to work as part of a team.
  • Strengths in cross-functional collaboration and process improvement backed up by Miscellaneous training.
  • Achieved a 38% accuracy rate.
  • Achieved zero information breaches.

Accomplishments

  • Implemented a new task-tracking system that improved project completion rates by 25%.
  • Optimized office workflow by automating document storage and retrieval processes using process.
  • Developed daily, weekly, and monthly office reports that contributed to key decision-making processes.
  • Improved end-of-month financial reporting accuracy by 71% by auditing key deficiencies in the payroll process.
  • Ensured all office equipment, including ServiceNow, was maintained and serviced according to schedule.
  • Documented and resolved process which led to procedure.
  • Resolved product issue through consumer testing.
  • Facilitated the digitization of over 3 office records, reducing reliance on paper storage and improving accessibility.
  • Saved $14 annually by managing office supply inventory and negotiating more favorable terms with vendors.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Computing Machinery
  • National Association of Legal Secretaries (NALS)
  • TechSoup Administrative Professional Development Program
  • International Association of Administrative Professionals
  • Toastmasters
  • American Society of Safety Professionals
  • National Customer Service Association (NCSA)
  • Association for Office Supply Management Professionals
  • Association of Records Managers and Administrators (ARMA)
  • Institute of Financial Operations (IFO)

Certifications

  • Microsoft Office Specialist (MOS)
  • Business Operations Management Certificate through category
  • CompTIA A+ Technician
  • Customer Service Skills for the Digital Age through Summit Group
  • ServSafe
  • Payroll Certification (FPC/CPP) through the American Payroll Association (APA)
  • Professionalism in the Workplace Certification through Lakeside Partners
  • Notary Public Certification - Massachusetts
  • Certified Public Accountant
  • Certified Bookkeeper (CB) through AIPB

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