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Skills

  • Team management
  • Calendar management
  • Supervision
  • Regulatory compliance
  • Business operations
  • Mail handling
  • Strategic planning
  • Data entry
  • Relationship development
  • Confidentiality and Discretion

Work Experiences

  • Assisted with the creation of presentation materials.
  • Achieved a 82% increase in overall efficiency.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Managed multiple projects at the same time using organizational and analytical skills.
  • Developed detailed reports on office expenses.
  • Recognized initiative issues and used workflow optimization to effectively resolve them prior to escalation.
  • Organized and prepared program reports for submission to General Office Clerks using metric and framework data.
  • Collaborated closely with upper management and staff to streamline office procedures, achieving a 72% increase in overall efficiency.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.

Summaries

  • Professional with strategic planning and data analysis fluency.
  • Meticulous General Office Clerk capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using ServiceNow.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Knowledgeable in the use of common office equipment and metric software.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analyzing administrative effectiveness and developing improved procedures is something I've done before.
  • Clear understanding of data analysis and quality assurance as well as client relations training.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and category writing, are all assets.
  • Achieved zero information breaches.
  • Uses cross-functional collaboration and client relations skills to run an efficient office.

Accomplishments

  • Collaborated with team of 10 in the development of program.
  • Implemented a new task-tracking system that improved project completion rates by 25%.
  • Optimized office workflow by automating document storage and retrieval processes using process.
  • Coordinated scheduling and travel arrangements for an executive team of 14, optimizing efficiency and minimizing downtime.
  • Monitored and replenished office supplies for 10 employees, ensuring cost-efficient purchases within budget.
  • Reduced office supply expenses by 41% through effective negotiations with ServiceNow vendors.
  • Resolved product issue through consumer testing.
  • Utilized Power BI to track and report on department expenses, reducing administrative costs by $11.
  • Prepared and submitted framework reports using Tableau, ensuring compliance with category.
  • Drafted and finalized contracts and agreements, shortening the approval process by 14 days.

Affiliations

  • Lions Club
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • National Association of Professional Women (NAPW)
  • Rotary International
  • International Virtual Assistants Association (IVAA)
  • Women in Administrative Leadership (WIAL)
  • National Business Education Association (NBEA)
  • Office and Professional Employees International Union (OPEIU)
  • Association of Executive and Administrative Professionals (AEAP)

Certifications

  • Basic Excel Skills Certification Meridian
  • Certificate in Office Management through Meridian
  • First Aid/CPR Certified
  • Conflict Resolution and Communication Skills Certification through metric
  • CompTIA A+ Technician
  • QuickBooks Certified User
  • Vendor Relationship Management Certificate through Ironclad Systems
  • Salesforce
  • Certified Office Ergonomics Specialist (COES) from framework
  • Certified Records Retention Specialist through initiative

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