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Skills

  • Client education and safety protocols
  • Cash handling accuracy
  • 2 WPM typing speed
  • Operational improvement
  • Administrative support
  • Business operations
  • AR/AP
  • Administrative support specialist
  • Project organization
  • Sage 50 US proficiency

Work Experiences

  • Consulted with over 5 tanning clients per week.
  • Planned and prepared healthy meals and snacks for clients with special dietary needs such as diabetes, low sodium, and high protein.
  • Consulted with over 9 tanning clients per week, resulting in a 26% increase in customer satisfaction and repeat visits.
  • Guided patients through simple prescribed exercises, such as passive and active range of motion, in order to maintain musculoskeletal functions and strength.
  • Assisted clients with all aspects of their personal hygiene, from simple cleaning to daily exercise to bathing and grooming.
  • Advised clients on related beauty products, increasing add-on sales by 31% in 2017.
  • Personal and professional calendars were both organized by me.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities, and family visits.
  • Achieved and maintained President's Club for top sales in ServiceNow tanning lotions across Raleigh store locations in 2018.
  • Reported concerns to supervisory Certified Tanning Consultant to ensure that all client needs were met.

Summaries

  • Student pursuing a Beauty and Spa degree who is eager to contribute developed knowledge in the role of Certified Tanning Consultant.
  • Proficient in promoting category by leveraging workflow optimization and vendor management knowledge.
  • Looking forward to taking on a new challenge with a successful team.
  • Program, procedure, and program are all available.
  • Medical terminology, medical tools, and equipment operations, including framework and standard equipment operations, must be thoroughly understood.
  • Individual who is compassionate and service-oriented and is well-versed in medication administration and scheduling.
  • Power BI and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Certified Tanning Consultant and team leader with 5 years of experience in metric settings.
  • Category and program have a proven track record.
  • Basic resuscitation techniques and vitals monitoring knowledge.

Accomplishments

  • Promoted healthy skin care practices during tanning consultations, leading to a 59% increase in sunscreen and after-tan lotion sales.
  • Provided ongoing education to staff on UV bed sanitation and safety procedures, which contributed to zero health code violations in 2024.
  • Reduced overdue appointment cancellations by 76% through automated text and email reminders using Workday.
  • Executed clients' custom tanning needs specialized to skin types, resulting in an increase in client referrals by 29% in two years.
  • Introduced referral programs for satisfied customers that resulted in 35% growth in repeat visits after three years.
  • Created strategic promotions based on client tanning habits data analysis, pushing product sales growth by 67%.
  • Achieved 39% improvement in client satisfaction scores by designing personalized tanning plans tailored to individual skin types.
  • Successfully maintained UV tanning beds, ensuring 9% equipment uptime during 18 months, preventing clients from experiencing service disruptions.
  • Implemented new appointment scheduling software, resulting in a 38% reduction in booking errors and elevated client satisfaction.
  • Processed daily inventory orders, ensuring zero product shortages for 17 consecutive months and improving overall customer experience.

Affiliations

  • Completed small business development course through the Beauty Industry Group, improving marketing and promotional strategies for tanners.
  • Maintained membership in Professional Beauty Association (PBA), engaging in continual development pertaining to beauty and tanning services.
  • Professional Tan Consultant Certification from Tanning Business International Group, improving client satisfaction and consultation techniques.
  • Certified in salon sanitation protocols by the National Tanning Safety Organization.
  • Completed Lean in skin care and product safety through the American Suntanning Association (ASA).
  • Part of the Retail Cosmetics Association (RCA), with a focus on product cross-selling and enhancing customer experiences through consultations.
  • Member of the Sunless Tanning Professionals Forum, learning about product innovations and best sunless tanning techniques.
  • Active participant in American Association of Cosmetology Schools (AACS) conferences, with special focus on skin protection technology.
  • Took part in a team leadership and development certificate program at framework to improve new hire training in tanning salons.
  • Affiliated with the Society of Tanning Consultants, engaging in ongoing education around personalized tan plans and customer satisfaction.

Certifications

  • Certified Indoor Tanning Operator – Northwind
  • SAP Certified Application Associate
  • American Academy of Financial Management (AAFM)
  • Apple Certified Associate (ACA)
  • Sales and Service Excellence Certification Harbor & Co.
  • Skin Cancer Education Certification – Cedar Works
  • Project Management Professional (PMP)
  • Association for Project Management (APM)
  • Salesforce
  • Spray Tan Artistry Certification – Vantage

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