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Skills

  • Negotiation and Contract Handling
  • Cross-functional team collaboration
  • Continuous process improvement (Kaizen/Lean practices)
  • Forecasting software (HubSpot)
  • Inventory optimization
  • Inventory coordination
  • On-time order fulfillment
  • Parts logistics and distribution
  • Inventory discrepancy resolution
  • Customer relationship development

Work Experiences

  • Stocked storage areas with merchandise from new trucks, paying close attention to the bin system to avoid inventory errors.
  • Addressed supplier issues.
  • Collaborated with vendors to place new orders, deal with shortages, and resolve issues with defective parts.
  • Accurately processed automated parts orders.
  • Answered questions and placed orders for customers in-store and over the phone.
  • Achieved 42% fewer stockouts in critical inventory.
  • Gave parts to technicians so they could finish the repairs for customers.
  • Oversaw the delivery of initiative project by process team, which resulted in system.
  • Achieved a 64% decrease in obsolete inventory.
  • Transported Tableau to one year customer locations.

Summaries

  • Boosted customer retention.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at implementing and managing barcode systems.
  • Achieved significant enhancements in customer response times.
  • Using Jira, keeps accurate records and bills parts correctly.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved annual savings of $7.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 32% improvement in availability.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Collaborated with service managers to improve work order completion rates, reducing vehicle downtime by ensuring correct parts were available, resulting in a 20% productivity increase.
  • Collaborated with service and maintenance teams to forecast parts demand, ensuring 23% inventory availability for critical components.
  • Developed training programs for new employees on inventory and parts management, resulting in a 68% reduction in order errors and quicker onboarding.
  • Documented and resolved system which led to method.
  • Partnered with operations to optimize parts availability for major fleet projects, minimizing project delays and improving overall operational readiness.
  • Developed and maintained relationships with 4 key vendors, securing favorable terms for high-demand auto parts, which resulted in a 23% reduction in costs.
  • Introduced regular cycle counts resulting in an inventory variance reduction of 27% and an increase in inventory turns.
  • Boosted sales of underperforming parts by 58% through targeted cross-selling and value bundle offering strategies.
  • Led a project that reduced part retrieval cycle time by 74%, enhancing service department throughput and customer satisfaction.
  • Responsible for managing a parts budget of $15, consistently staying within or under budget through careful vendor negotiations and supply chain optimization.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Automotive Service Councils of America (ASCA)
  • American Marketing Association
  • National Association for Business Resources – Auto Parts and Supply Chain Chapter
  • International Association of Administrative Professionals
  • National Automotive Parts Association (NAPA)
  • Certified Automotive Parts Association (CAPA)
  • Commercial Vehicle Solutions Network (CVSN)
  • National Auto Parts Network (NAPN)
  • Motorist Assurance Program (MAP)

Certifications

  • Certified Public Accountant
  • Commercial Vehicle Parts Specialist Certification - 2022
  • CompTIA Network+
  • Advanced Parts Specialist Certification (APS) - 2016
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • Barcode Scanners & RFID Systems Certification - standard
  • Advanced Automotive Service Advisor Certification – Harbor & Co.
  • Certified Motor Vehicle Specialist (CMVS) - 2015
  • Supply Chain Management Certificate - Northwind

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