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Skills

  • Customer service
  • Data collection and analysis
  • Contract negotiation with vendors and service providers
  • Game rule compliance
  • Facilities management and improvement
  • High-performance athlete coaching
  • Budgeting
  • Budget management exceeding 2
  • Budgets
  • Strategic planning

Work Experiences

  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that process operations ran smoothly.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved a 25% reduction in injury rates.
  • Achieved a 27% reduction in operational costs.

Summaries

  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Hockey Director is a multi-talented Hockey Director who is consistently rewarded for planning and operational improvements.
  • Proactive Hockey Director uses determination and attention to detail to produce high-quality process improvement work.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Bringing 11 years of industry experience to Summit Group, and ready to take on a challenging, growth-oriented role.
  • Hockey Director who is proactive and meticulous, with over 16 years of experience in the standard industry.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Strengths in performance reporting and risk assessment backed up by Sports training.

Accomplishments

  • Designed and implemented development pathways for athletes aged framework years, resulting in 53% increase in players reaching elite performance levels.
  • Led talent identification initiatives that resulted in 13 players being drafted to higher leagues.
  • Boosted program visibility by securing media coverage, leading to 24% growth in event sponsorship.
  • Set up a volunteer coaching program that increased staffing support by 63% during game events and practices.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established comprehensive concussion protocols, resulting in safer play and reducing head injuries by 50% during the metric.
  • Implemented a structured offseason training program, which significantly improved players' conditioning and reduced injuries by 42%.
  • Developed recruitment strategies that led to the successful onboarding of 14 nationally ranked athletes.
  • Formulated innovative player development strategies focused on both physical and mental conditioning, raising elite performance rates by 32%.
  • Restructured athlete performance reviews to incorporate real-time performance data, leading to a 58% improvement in training efficiency.

Affiliations

  • Panel Speaker at the Hockey Technology & Innovation Conference 2021
  • Toastmasters
  • Member of the International Ice Hockey Federation (IIHF) Advisory Group
  • American Society of Safety Professionals
  • Collaborator in National Hockey Diversity & Inclusion Task Force
  • American Marketing Association
  • Member of State High School Hockey Coaches Association
  • Project Management Institute
  • Conducted Hockey Scouting Certification Workshops for partner clubs across the Midwest
  • Organized the Annual Coaches Psychology & Motivation Conference in 2021

Certifications

  • Google Certified Professional Cloud Architect
  • Sports Management Certification - system
  • Certified Mental Performance Consultant (CMPC) – Brightline
  • CompTIA Network+
  • Certified Professional in Sports and Recreation Management (CPSRM)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Ice Hockey Program Management Certification - Brightline
  • Certified Video Analyst - Asana

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