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Skills

  • Cross-functional collaboration
  • Team building
  • Conflict resolution and issue escalation
  • Operational workflow improvement
  • Time management and prioritization
  • Client Satisfaction Improvement
  • CRM data analysis and optimization
  • Process improvement
  • Negotiation and persuasion
  • Process Documentation and Standardization

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 51% improvement in service delivery.
  • Achieved a 55% improvement in operational workflow efficiency.
  • Achieved cross-sell targets by recommending integrated service solutions to clients, generating an additional $12 in revenue.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with process customers to determine their needs and deliver procedure service.
  • Coordinated between internal teams to resolve customer issues, resulting in a 69% decrease in overall service tickets.
  • Achieved a 37% decrease in overall service tickets.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved cross-sell targets.

Summaries

  • 9 years of experience in client account management.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Business Services expert with 10 years of experience driving process improvements and reducing escalated tickets by 54%, leading to streamlined service delivery.
  • Business Services expert with 3 years of experience.
  • Achieved a 31% improvement in workflow efficiency.
  • Business Services professional known for achieving 53% operational efficiency improvement through targeted business process optimization strategies.
  • Analyzed feedback to implement improvements.
  • Business Services Representative with a focus on delivering bottom-line results, helping clients reduce operational costs by 83% through in-depth consulting and service recommendations.
  • Adept at managing high-value client portfolios.
  • Accomplished Business Services Representative.

Accomplishments

  • Trained 4 team members on customer service best practices, contributing to a 81% reduction in complaints.
  • Increased customer loyalty by designing personalized account management strategies, retaining 34% of top clients.
  • Managed high-volume service requests for 12 accounts, maintaining exceptional service standards across all clients.
  • Reduced on-boarding time for new clients by 57%, resulting in improved satisfaction among key accounts.
  • Negotiated service contracts with enterprise clients, securing long-term agreements worth $9.
  • Achieved operational cost savings of 67% through process automation and workflow improvements.
  • Negotiated and closed contracts with B2B partners, generating $3 in sales over standard.
  • Implemented CRM solutions across 3 departments, reducing duplicate data entries by 27%.
  • Automated redundant processes in CRM, reducing human errors by 57% and increasing team productivity by 39%.
  • Managed a portfolio of high-value client accounts, achieving a 62% growth in sales over method.

Affiliations

  • Association for Strategic Planning (ASP)
  • American Society of Safety Professionals
  • Entrepreneurs’ Organization (EO)
  • Business Professionals of America (BPA)
  • Global Business Travel Association (GBTA)
  • International Association of Business Communicators (IABC)
  • Global Association of Sales Professionals (GASP)
  • Customer Service Institute of America (CSIA)
  • Toastmasters
  • Association of MBAs (AMBA)

Certifications

  • ServSafe
  • Certified Professional in Business Process Management (CPBPM), Summit Group
  • Professional in Human Resources (PHR) - 2015
  • HubSpot Sales Software Certification – Meridian
  • CompTIA Security+
  • Certified Sales Leadership Professional (CSLP) - Brightline
  • Certified Information Systems Auditor (CISA) 2016
  • Certified Management Consultant (CMC) - Brightline
  • Certified Business Services Professional (CBSP) Summit Group
  • Certified Supply Chain Professional (CSCP) – Northwind

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